LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Amazing company, really the best attention customer! Super cool each products and services! 100% recommend Light In The Box , high quality and prices in each moment! Thnaks for all..”

Helpful Report

Posted 3 years ago

“A really great shipping company. Very good service. But yes, all the companies have a bad side, this company may not be the opposite. But all in all, you can be satisfied with their service.”

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Posted 3 years ago

“They really are a marvel of a company, they have very good staff and customer service, they know how to treat and handle their customers always happy, very responsible. The refund is a bit difficult to complete, but for the rest I recommend it 100%”

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Posted 3 years ago

“international shipping online shopping company is very knowledgeable, professional and easy to work with. He has completed many projects for me. I will continue to utilize him in the future. He is my go to guy !”

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Posted 3 years ago

“YEAH ITS A GREAT THAT GIVES FULY SATISFACTION WITHOUT ANY FEAR.. AND ITS SHIPPPING IS SO FAST AND TOO MUCH AFFORDABLE.”

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Posted 3 years ago

“I have recently purchased from the Lightinthebox e-commerce site. I am satisfied with their service. Product quality also is good. They have good customer support. So I recommend this site for online shopping.”

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Posted 3 years ago

“The Fast and furious company i even seen.they always commit what they could do.ontime dilivery is the best part of this company.their staff is very sensible and supportive”

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Posted 3 years ago

“now a days we are fully dependent on online shoping. but different time we are cheated from online marketplace. But this site is really very good & trusted. this is the best site i have ever seen. so you can believe the site. this is a good site.”

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Posted 3 years ago

“Best online shopping company I also purchased from this company recommend everyone to purchase from. This company”

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Posted 3 years ago

“The products were great quality stuff. It was in a cheap price also. I would recommend to this to my friends because of the quality stuff. The sellers were also very friendly. Overall my shopping experience here was so good.”

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Posted 3 years ago

“"Wow this online shopnig is the most beautiful..This is a decent transportation stage.. much thanks to you such a huge amount for share this conveyance shoping platfrom.It's a generally excellent shopping application. I didn't see 100% precise application like this. I thank to the maker."”

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Posted 3 years ago

“The items are a great style but the quality and sizes are not as good as the style. Their customer service isn't much help either. I am a UK size L and thought as I'm buying from overseas and the returns will not be easy, so I'll order an XL. I could always shrink it a bit in the wash if needed! They still turned up too small. The items look good, they are cheap and cheerful and are Chinese sizes which means they come up a lot smaller than US or UK sizes. I have given them away in the end and my friend found all the labels are Chinese so are not sure what material they are to wash them correctly. Being online clothing, their returns should be a lot better than they are. It's the poorest service I've come across for online clothing. this is amazing service thankyou so much.”

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Posted 3 years ago

“This is one of the best online shopping companies all the products are very good with reasonable price. They delivered the product on time and all the staff is very professional and helpful while speaking over the phone.”

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Posted 3 years ago

“We are an international shipping online shopping company. you can talk about some negative and some positive make it looks real.”

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Posted 3 years ago

“This shopping company is so Honest and sells very good product . This online shopping company is one of the best online shopping company in the world . I recommended .”

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Posted 3 years ago

“Wow wow ♥️♥️♥️”

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Posted 3 years ago

“This is the fourth time I've ordered from Light in the Box. Their shirts are so light and comfortable especially when you're out in the sun I live in the desert so it really helps to Wick away the sweat. Their sizing are a little different always order one size little bit larger than what you normally wear”

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Posted 3 years ago

“This site is really very amazing for doing online shopping. My experience with Lightinthebox is very good. I order many things from this site and I got my product on-time with the amazing quality. Recently I order a Shirt for myself. The Shirt is very good in looking and the quality of product is also very good as always. I also want to recommend this site to everyone to shop online from here.”

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Posted 3 years ago

“I must say my experience with Lightinthebox is very good. I order many things from this site and I got my product on-time with the amazing quality. ... After using a couple other sites that have less expensive items but pay in shipping. Light in The Box has by far been the best.”

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Posted 3 years ago

“thats really nice and ind informative lightinbox i like that.”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews