LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service and great quality highly recommended”

Helpful Report

Posted 1 year ago

“A pal of mine bought this through my online website because he doesn't have a computer, and is Blown Away by the quality, and speed of dispatch from overseas. In just over a week out of China, I believe, and he's already wearing his Stunning "Interstellar" T-shirt in green. From my end, the order was Transparent from beginning to end and with the usual Courtesy, with regular pup-dates of transit details and delivery. For Size comparisons, he's normally a medium but having reminded him that he's put on a bit of weight of late, we ordered a Large which fits him nicely and hangs loose with him being around 13st and 5ft 7inches approximately. Delighted, Thank You from us both. Mr. Limpopo, Cornwall, England”

Helpful Report

Posted 1 year ago

“Offers value for money and good customer service. Not to be missed.”

Helpful Report

Posted 1 year ago

“Good web site with accurate description of products. Once on their books regular pop ups of products where interest has been shown.good communication on purchasing with tracking.”

Helpful Report

Posted 1 year ago

“I was more than delighted to discover light in the box. Products àre amazing and prices unbelievable. Ordered goods arrive very quickly. The delivery company are friendly and helpful. I am now a fan and will continue to release the delights of the box.”

Helpful Report

Posted 1 year ago

“Great range of clothing in all sizes. Materials are true to description and fit I also true. Quick delivery and tracking available with lots of updates I you download the app.”

Helpful Report

Posted 1 year ago

“Prompt delivery and great products. Highly recommend”

Helpful Report

Posted 1 year ago

“Lovely products”

Helpful Report

Posted 1 year ago

“Good quality, decently priced clothing, from a company which communicates well and ensures customers are kept aware of their purchases and delivery progress.”

Helpful Report

Posted 1 year ago

“All good so far”

Helpful Report

Posted 1 year ago

“Excellent website, very satisfied with my purchase”

Helpful Report

Posted 1 year ago

“I am very pleased with several recent purchases . These include shirts, trousers and watches. I would highly recommend and will be continuing to shop with Light in the box.”

LightInTheBox 5 star review on 29th August 2023

Helpful Report

Posted 1 year ago

“I am really happy my t shirts came and are lose fitting with plenty of room and also soft on the skin, I will be ordering very soon for more things, thank you, 5 stars.”

Helpful Report

Posted 1 year ago

“Very happy with my purchase”

Helpful Report

Posted 1 year ago

“perfect, value.”

Helpful Report

Posted 1 year ago

“This is a good company to engage with as they are always responsive. Most the products have been superb for the intended purpose. The only issue with size discrepancy was dealt with professionally and kindly.”

Helpful Report

Posted 1 year ago

“This company has a wide range of products of the highest quality, there website is very easy to navigate and the ordering is very straightforward, well worth the time to have a look at the site, goods are of high quality and reasonably priced, highly recommend.”

Helpful Report

Posted 1 year ago

“Lightinthebox has a great range of competitively priced gear, which is promptly despatched, and also with very efficient Customer Service.”

Helpful Report

Posted 1 year ago

“The creative designs you can offer are excellent and I have not seen them elsewhere. The quality of the garments is lovely and delivery is always on time. Thank you for your wonderful website and all you offer.”

Helpful Report

Posted 1 year ago

“Lovely cushion covers”

Helpful Report

Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,099 reviews