LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Total scam. Bought a pair of shoes and they told me there was a discount. I canceled that order and reordered the same shoes using the discount. Now the company has taken BOTH deposits out of my back account. It’s a scam.”

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Posted 2 years ago

“Excellent choice of all clothing. So modern. Love it all.!!°”

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Posted 2 years ago

“There should be five stars but the many underpants I have got and to find two hip types pants badly made plus cost to munch returning. army colour.”

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Posted 2 years ago

“Enjoyed shopping with LightInTheBox. One order arrived and I'm really pleased. Two more orders on the way 😊 Thank you”

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Posted 2 years ago

“As everyone had said. Do NOT use this company. Quality terrible, zip doesn’t go up and material awful. Cannot get them to refund. Keep making me “offers” and apologising for the stress they are causing. If they just refunded my money, I wouldn’t have a stress!!!”

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Posted 2 years ago

“Terrible quality, terrible delivery, terrible, non-existent returns policy. A false economy because the clothes are cheap nylon, badly sewn, and arrive way later than predicted, but you can’t return them. AVOID”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25628881, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 2 years ago

“My wife and I ordered clothing for the first time and depending on the longevity it won't be the last time My shirts all fit perfectly and seem to be a good quality material as are my wives. Along with the fact they were very well priced and delivered in good time means I am a very satisfied customer”

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Posted 2 years ago

“Excellent service. Goods arrived before expected.”

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Posted 2 years ago

“Well. What can I say. Every order that I have made, I have been satisfied. If my order was boots I have been happy in the colour and the quality of the boots. With every order I have been delighted. Thank you very much.”

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Posted 2 years ago

“I am so happy with everything I have bought, I have sent nothing back, value for money, quality goods, just as advertised, from towels to bath mats,shower curtains, elephant hooks and some lovely silly things, thank you will shop again.”

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Posted 2 years ago

“Excellant thanknyou xc”

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Posted 2 years ago

“Received some of my orders and happy with them fit's great, ordered more items can't wait for them to arrive.”

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Posted 2 years ago

“Good Thanks”

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Posted 2 years ago

“I got a top from light in the box and it was excatly like on the model. ive now ordered 4 new tops and so looking forward to receiving them”

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Posted 2 years ago

“Excellent product thanks very much I would like to do business with your company again in the future”

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Posted 2 years ago

“Disreputable company, registered in New York but by and large, sell Chinese junk. No facility to contact and their on-line web site keeps asking for a photo to be uploaded but doesn't accept therefore you cannot complete your communication. My most recent was an item of clothing at least two sizes smaller than stated, no labels on the clothing item and false pockets. Avoid at all costs.”

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Posted 2 years ago

“Love my purchase, good delivery time. Will order again”

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Posted 2 years ago

“Great service and kept me updated with the shipping all tge way”

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Posted 2 years ago

“Very poor customer service tried to return could not get address and was overcharged by £28!!!”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25628979, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 2 years ago

“Love shopping with light in the box,great value,good service,99% of items are fine,only have a slight problem with delivery times,wish they could standardize sizes.”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews