LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm not pleased with this site not happy with recent purchases so will not be buying again sorry”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25737314, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 2 years ago

“Took weeks to come. Was not worth the wait. Really awful cheap feeling and horrible quality dress. Nothing like the picture. Material is dreadful. Don’t waste your money. This garment will become polishing cloths. It’s all it’s good for.”

Helpful Report

Posted 2 years ago

“This company is an absolute shambles. Shoddy material. Ridiculous small sizing I am really struggling to get my money back. With shipping it has cost me over £160 and they offered me 15% discount off my next order and no refund. PLEASE PLEASE PLEASE DO NOT BUY FROM THIS COMPANY. I wish I would have read all the reviews before purchasing which I’m normally very good at. I’m not sure I’m going to get any money back but I will keep trying and I’m also going to try and get this company closed down.”

Helpful Report

Posted 2 years ago

“I wish I had seen all these reviews before ordering. My dress arrived far too small, shoddy material, poorly made. No obvious way of sending it back apart from to China! I think they are crooks and shouldn’t be allowed to trade.”

Helpful Report

Posted 2 years ago

“Totally not what I ordered wrong colour wrong size no instructions and have to pay for return of parcel which cost as much as the product not happy $100 bucks down the drain”

Helpful Report

Posted 2 years ago

“Wrong product sent and they will not refund the cost unless the product is sent back to them overseas at my cost... DO NOT SURE THIS COMPANY - THEY SEND CHEAP OR WRONG PRODUCTS ON THE BASIS THAT YOU CAN'T GET YOUR MONEY BACK”

Helpful Report

Posted 2 years ago

“They are paying for 5 star reviews because their product is trash. Buyer beware. Avoid at all costs!”

Helpful Report

Posted 2 years ago

“Ordered shirts in S and M for my boys. Though labels were marked as such, the shirts (S and M) were exactly the same size. Ended up donating them. Ordered bridal bouquet which varied markedly with the photo in arrangement, size, and even shade. What a disappointment. Shipping costs were too high!!!”

Helpful Report

Posted 2 years ago

“Shocking quality and customer return policy a. Absolute joke- avoid this company at all costs.”

Helpful Report

Posted 2 years ago

“I received two skirts that were cheap and in no way resembled the pictures on website only to be told they wouldn’t give me a refund, only a discount on my next purchase! I would recommend never shopping with them. Also everything is shipped from china so incredibly bad for the environment and that is where the return address would also have been had they allowed me to return!”

Helpful Report

Posted 2 years ago

“Delivered quickly but clothes definitely not those shown, different material entirely all cheap nasty nylon looked appalling, shoddily put together as well. Sizing totally wrong I’m a 14/16 they sent me two dresses side 20+. I didn’t get to see previous reviews wish I had. DON’T USE THIS COMPANY ITS A SCAM LISTEN TO WHAT WE ALL SAY CLOTHES RUBBISH AND DEFINITELY NOT THE CLOTHES YOU SEE IN PICTURES. If there were a minus 10 stars available for review this company would get it…..returns deliberately set up to be nigh on impossible..so if you have money to waste then use them.”

Helpful Report

Posted 2 years ago

“I normally research before I place an order. But I regret that I ordered an Easter dress without checking reviews of this company. My order was "Women's A-Line Dress Midi Dress Pink Half Sleeve Floral Ruched Print Spring Summer V Neck Casual Classic 2022 S M L XL XXL 3XL #9005332." The photo was inviting but the actual product was a joke. When I had a response from them regarding the return and refund/30% of the charge for store credit and 15% of the refund, made me very upset and post them as a poor customer service and inelegant product review. I do not recommend anyone to purchase any product from this company.”

LightInTheBox 1 star review on 23rd April 2022

Helpful Report

Posted 2 years ago

“Please do not buy from this site. It’s a fraud clothing looks nothing like what’s on the website”

Helpful Report

Posted 2 years ago

“I will never ever ever buy anything from thus company..the return policy is utterly ridiculous...my items did not fit and they will give me a refund talking about the item was tailored made for me ..right. that is not true...so please this is a warning do no shop here 😳..I will not....”

Helpful Report

Posted 2 years ago

“Do not buy from this company all the negative reviews are true, as one customer pointed out, they should not be trading !! I’m seeking legal advice, so unfair on people ordering from this company.”

Helpful Report

Posted 2 years ago

“Absolutely great service and as for my hat most definitely recommend absolutely love it and Excellent Quality”

Helpful Report

Posted 2 years ago

“Total garbage. I ordered 2 pairs of sweat pants. The material is so thin they wouldn't make a penguin sweat in Panama. Within seconds of trying them on I tied the string and they tore under the slightest tension. The camo did match the pictures at all. The Grey was brown. Within one hour .giant hole in the pocket. Lost a 200 dollar headphone case. Went ro get in my truck to go home. Inseam ripped wide open . And they are loose on me. Total garbage do not spend money here”

Helpful Report

Posted 2 years ago

“The dress they sent me looked awful and cheap. size sent was correct but does not match up to normal sizing. They will not take returns without you paying $40 to ship a $30 dress back to China. They try to offer you discounts on other items, to further sell you junk. BEWARE!”

Helpful Report

Posted 2 years ago

“Disgraceful lying company that I would advise you avoid at all costs. You order and pay for the product advertised but the product you receive is not the one advertised , then you have a massive email chain with them offering you a 15% refund which rises to 35% eventually, they make it impractical for you to return the product and receive a full refund by using the aborohant excuse of COVID saying they cannot send out a returns label, this company should be stopped from trading and cheating people out of money, disgusting scam of a company.”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25708267, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 2 years ago

“Lightinthebox are a very poor supplier, I ordered 2 T shirts and after a 25 day wait the first item turned up, rolled in to a ball and shoved in to a plastic bag. Material is odd and the stitching is atrocious. Contacted their customer 'service' with photos and description of the issues to request a return and their response was to offer me a discount on a future order - they do not get it. I can see this one being referred to MasterCard. Do not buy from this company.”

LightInTheBox 1 star review on 21st April 2022

Helpful Report

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews