LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“The ordering process is good, the delivery efficient and easy to track. The trousers are lovely but unfortunately, although the swimsuit material is good, the fit is terrible and nothing like the picture. Usually their clothing is true to size, so not sure why the swimsuit is so bad.”

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Posted 1 year ago

“Always arrives in good condition and within expected delivery window. Very happy with everything I have received so far”

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Posted 1 year ago

“THEY HAVE A LOT OF THINGS TO CHOOSE FROM AND ITS WELL MADE I AM VERY HAPPY WITH MY PURCHASE,S”

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Posted 1 year ago

“Very pleased with my purchases and would definitely use this company again”

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Posted 1 year ago

“LightInTheBox is a fantastic website with super products, some of which are not seen else where. The prices are always competitive, many of which are a really great deal if ordered via an email. The quality of the products is first class, although the sizing is often smaller than equivalent UK size -so need to be aware of this. Customer service are understanding and do their best to help if things do go wrong. Be warned that returning an item can be expensive as returns are at the buyers expense. I would wholeheartedly encourage anyone to give this site a try, you will not be disappointed.”

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Posted 1 year ago

“Received a number of items and very pleased with the quality of them all. Will definitely be purchasing from this company again - great customer service and fast delivery.”

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Posted 1 year ago

“I am pleased to the items I have received have been perfect in size and quality looking forward to my next parcel thank you.”

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Posted 1 year ago

“Good Products +++ Excellent Prices And Service +++ Keep It Up +++”

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Posted 1 year ago

“this refers to the drill anything drill bits which did not do as they are supposed to with regard to drilling brick it sheared off the bit head”

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Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101689196 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“So far most products have reached expectations. Orders have arrived as advertised. Great App for different shopping.Glad I Came across it....”

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Posted 1 year ago

“items easy to order, great range of items no matter what you are looking for. Very competitive prices for good quality. Try it then you will no what you have been missing”

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Posted 1 year ago

“I would tell anybody to shop here. There word is their bond. Iv ordered many different item. Their service is brilliant. Their products are as they advertise. And some of my orders and arrived well ahead of scheduled date. Great service”

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Posted 1 year ago

“Great prompt service so much so I have placed a 2nd order :)”

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Posted 1 year ago

“When I discovered LightinTheBox it made me so very happy. The items I have got have arrived before time and and great value. I will be ordering from them soon.”

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Posted 1 year ago

“Although not the cheapest on the market, Light in the Box produce a superb range of clothes taking into account attractiveness, quality, value for money and especially design and colour. Every item I have purchased has attracted compliment and comment. Thank you. Barie Davies”

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Posted 1 year ago

“Great products, price & delivery”

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Posted 1 year ago

“On receipt of a recent f purchase that i made, i contacted customer services. Who offered me an alternative method of my complaint within 24 hours. Very much appreciated and i will use them again. It was my first purchase and i look forward to using them again.”

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Posted 1 year ago

“Last delivery was faster than expected, products were d right size, good quality”

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Posted 1 year ago

“I've ordered from Light in the Box on many occasions and the products have always been as advertised and have arrived promptly. I particularly like the way clothes items have individual size guides which helps in not having to make a return because it's either too small or large a fit. The sale prices are excellent value for money and certainly worth a look out for.”

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Posted 1 year ago

“Honestly, the quality of the goods received is far better than I anticipated. The delivery service is slow and expensive so group your purchases together. The prices seem reasonable. I have only purchased gold tee shirts to date but will continue to look and buy further items.”

Helpful Report

Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,099 reviews