LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Dream catcher is abs gorgeous arrived before time well packed would recomend”

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Posted 1 year ago

“Very pleased with the whole service. Product arrived in good time and the sizing was true to description.”

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Posted 1 year ago

“I am delighted with my blouse. It’s exactly as described. Fits perfectly and is veruy comfortable. Its also gret wuality material. I will definately be sending more orders. Thankyou.”

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Posted 1 year ago

“First time ordering from you, was highly delighted with my order will certainly order again.”

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Posted 1 year ago

“The garment was good quality and colour as seen. The weave wasnt as loose as expected, more like shirt material, but 100% cotton as advertised. The delivery time was good.”

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Posted 1 year ago

“I bought an outfit to wear for my daughter's wedding. It fits beautifully and looks amazing.”

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Posted 1 year ago

“4 out of 5 would have been 5 out 5 only for the very high cost of shipping”

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Posted 1 year ago

“The dresses are all very well made and my parcel arrives very quickly. I love wearing your dresses and the prices are very competetive. Thank you.”

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Posted 1 year ago

“Quick delivery good fit on the ska polo shirt I ordered just like in adverts as described thanks once again will use these again from England”

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Posted 1 year ago

“Luvin the T-shirts I ordered last time. They fit well and are very comfortable. They are good summer clothes x”

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Posted 1 year ago

“Items ordered are good, down side is delivery times”

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Posted 1 year ago

“Excellent service, postal service works fine within the time. delighted with all my purchases.”

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Posted 1 year ago

“Good quality perfect for the job”

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Posted 1 year ago

“So far goods received have been good quality very good prices and delivered on time. Got no comaints at all”

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Posted 1 year ago

“At the moment I am very happy with the quality, price and speed of delivery of your products. I have even encouraged my sister to use your app and she has ordered products from yourselves. 1 thing that you could include is leg length in trousers. Personally I won't order trousers unless I know how long the leg is.”

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Posted 1 year ago

“I am really pleased with my recent purchase from this site, which was easy to navigate and has some fabulous tops to browse. The ordering process was straightforward and the quality of my tee shirt is excellent, as is the price. The fit was good too. I went by the sizing chart, ordering a medium size and it measures as stated. I would definitely order from this site again. I was kept abreast of the progress of my package from ordering to receiving. So, thank you very much for opening up a whole new world of tops that fit, feel and look great.”

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Posted 1 year ago

“Great service arrived quickly Happy with ghe product”

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Posted 1 year ago

“It's really difficult to choose what we DON'T want to buy. This is my favourite company and website. I've told everyone it.”

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Posted 1 year ago

“The Tankini was good quality and as described,I would recommend getting a size up though.”

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Posted 1 year ago

“Just received my second order from this company.I cannot fault the service.Very easy to keep a track from start to finish.The tops ordered are lovely .Material very soft and lovely fit.Very happy.would thoroughly recommend.”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,099 reviews