LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,085 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,085 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Good quality and service by keeping me up to date with orders I have placed”

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Posted 11 months ago

“Bought two items good quality and have ordered again.”

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Posted 11 months ago

“Excellent categories that were available with really fast delivery, they were all as described when delivered. Always exciting items of clothing and footwear and the T-shirts are extremely entertaining.”

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Posted 11 months ago

“I love LightInTheBox! Great products which are good quality and reasonably priced!”

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Posted 11 months ago

“Excellent service 🥰”

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Posted 11 months ago

“very nice goods and very fast service ,i have place another order so well done”

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Posted 11 months ago

“Always deliver on time, keep you up to date with tracking, great products, never been disapointed, very good prices, excellent quality, always prepared to help if you have any difficulty, very satisfied customer, I have recomended to people I know.”

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Posted 11 months ago

“items i have purchased on the site have been of very good quality and they are excellent value for the price paid.”

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Posted 11 months ago

“I'll write it when I receive my order orders. Thanks I will gladly send it then.”

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Posted 11 months ago

“I have ordered many items from light in the box over the last few years and I will continue to buy many more.”

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Posted 11 months ago

“great cosy”

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Posted 11 months ago

“It's a great service I received all my orders on time. And I love everything I ordered.”

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Posted 11 months ago

“Can't complain they have been more than helpful. Delivery on time . Everything as it said . Thank you .”

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Posted 11 months ago

“everything i have bought from lightin the box has been excellent, the prices are great, what i like is the follow-up text informing me where my purchased goods are throughout the postal journey, very informative. the quality is excellent, I shall be buying more.”

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Posted 11 months ago

“Quality of purchases very good ,quick service”

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Posted 11 months ago

“Great customer service, super cute shoes, highly recommended”

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Posted 11 months ago

“Excellent service and helpful advice”

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Posted 11 months ago

“I ordered a lovely sleek jumper/dress and it looks fab with leggings and boots for winter….I ordered a medium which stated 12- 14 but was a little bit too large on me, but LightinThe Box were brilliant and gave me some credit towards it … which I thought was VERY generous and have since ordered another item ! (I just took in the sides a bit ! Love their range and ease of communication”

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Posted 11 months ago

“LIGHT IN THE BOX IS INDEED A GOOD SHOPPING ON LINE BUSINESS THAT ASSIST CUSTOMERS WITH GOOD PRODUCTS WHICH ARE AFFORDABLE, WHEN REASONABLE OFFERS ARE PROVIDED. ITS DEDICATED STAFFS AND FRONT LINE STAFFS, LIKE CUSTOMER SERVICE MANAGER, MAY AND SUPERVISORS LIKE ELEONORA ( AND OTHERS BEHIND THE SCENES) ARE THE DRIVING FORCE FOR HIGH RATED PERFORMANCE AND ITS QUEST FOR REVIEW FEEDBACKS TO IMPROVE ITS SERVICES ARE REMARKABLE. I HAVE NO HESTITATION TO RECOMMEND LIGHT IN THE BOX TO OTHERS, WHO WILL NOT BE DISSAPOINTED, BUT WILL FIND IT VERY HELPFUL FOR IMPROVEMENTS. MICHAEL HAMMOND U.K.”

Helpful Report

Posted 11 months ago

“It is very easy to order from. Customer service are also very helpful but returns are not good at all . Bear this in mind when ordering anything. I only ordered one thing as Reviews are 50 /50 for this company. I had no problems and no need to return anything for first 4 orders so Great I have found them to be a very hit -and -miss company now. which is a shame because they have some lovely clothes .I have ordered certain sizes that need to be taken in and also the other end of the scale things that are supposed to be certain sizes arent at all. 5xl are more like a Medium And then the problem with returns. . I would love to order more as I have so many things I love the look of but really unsure now of sizing so always check each individual size chart for any clothes when ordering and hope you dont have to return any. The customer service is also very good. Sizing is extremely hit and miss . Some of their largest 5xl can be as small as a meduim and the ladies Lingerie cup size is so small and returns is a problem when needed . Offers are made to help the company keep costs down as its a”

Helpful Report

Posted 11 months ago

LightInTheBox is rated 3.8 based on 9,085 reviews