LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,093 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can surely say that lightinthebox is the best thing l have ever Done absolutely great quality of goods l have already got over 100 people that l can call friends that have asked me about this and they r so pleased with there products I'm definitely going to shop more With u many thanks”

Helpful Report

Posted 1 year ago

“expect cheap products that may or may/ not work. You defo get what you pay for here”

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Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102142497 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“Brilliant seller great service 👏”

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Posted 1 year ago

“The advertisements are really well presented and provide a wealth of information about the products for sale! Well done!”

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Posted 1 year ago

“I had 2 items recently that were wrong in size asking for a code etc to return ,but Lightinbox said keep and we will refund the money. so I shall and take the items to a charity shop and hope someone likes them”

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Posted 1 year ago

“Love the clothes. Very warm and comfortable”

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Posted 1 year ago

“I love shopping online They selection isso vast. That you can buy from your own armchair without having to go out . From time of ordering you are kept update on where order is on the way to you.keep up the good work Teresa Ireland.”

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Posted 1 year ago

“Excellent company great product”

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Posted 1 year ago

“Good quality and service by keeping me up to date with orders I have placed”

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Posted 1 year ago

“Bought two items good quality and have ordered again.”

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Posted 1 year ago

“Excellent categories that were available with really fast delivery, they were all as described when delivered. Always exciting items of clothing and footwear and the T-shirts are extremely entertaining.”

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Posted 1 year ago

“I love LightInTheBox! Great products which are good quality and reasonably priced!”

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Posted 1 year ago

“Excellent service 🥰”

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Posted 1 year ago

“very nice goods and very fast service ,i have place another order so well done”

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Posted 1 year ago

“Always deliver on time, keep you up to date with tracking, great products, never been disapointed, very good prices, excellent quality, always prepared to help if you have any difficulty, very satisfied customer, I have recomended to people I know.”

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Posted 1 year ago

“items i have purchased on the site have been of very good quality and they are excellent value for the price paid.”

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Posted 1 year ago

“I'll write it when I receive my order orders. Thanks I will gladly send it then.”

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Posted 1 year ago

“I have ordered many items from light in the box over the last few years and I will continue to buy many more.”

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Posted 1 year ago

“great cosy”

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Posted 1 year ago

“It's a great service I received all my orders on time. And I love everything I ordered.”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,093 reviews