LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Think these fraudsters go under several different company names What a load of rubbish Do not buy !!!!!!!”

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Posted 3 years ago

“Ordered 4 dresses, extremely bad immitations of original dresses on site!! Shocking cheap material . Sizes not the same. What a scam!!!!”

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Posted 3 years ago

“Crappy old piece of Tat looks nothing like the picture throwing it in the bin”

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Posted 3 years ago

“I bought two items in October the 22 and paid extra for fast delivery. They last updated my tracking on 27 October. I can’t get on any thing to chat to customer care. It’s my first purchase and I’m not impressed and also disappointed in the service. I would like to buy again because the items are looking so gorgeous and I’m not so sure now.”

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Posted 3 years ago

“They told me free delivery to kuwait but when I got my item the charger me around $23 ( custom clearance) my order was less than $15”

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Posted 3 years ago

“Where do I begin. 1 star is too high for this scam company. First, the item is not as advertised. I ordered two print sweatshirts and there is nothing sweatshirt about them. When I checked the tracking feature, a light bulb should have gone off as it had to clear customs. Then, in considering returning the items after I received them, I find I have to pay the shipping back to the warehouse in CHINA!! This will probably cost more than than $44.17 I paid for the two items and will probably take until 2022 to get a refund. I doubt I will waste my time. Companies that use foreign manufacturers should disclose this in the item descriptions. VERY disappointed and am now stuck with two "sweatshirts" I will probably never wear in public! Thanks for nothing. Be wary of this company.”

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Posted 3 years ago

“Total fraud company. They see wigs with phony photos that look NOTHING like what they send. Then they refuse to return the fake counter fit falsely advertised merchandise. Don't throw away your money.”

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Posted 3 years ago

“Item arrived later than needed so I had to purchase elsewhere. I requested a return and was told that I would have to ship back to China and then in the same email was told the warehouse in China was closed. The shipped from address was in New York. They also said the package must be unopened. The box was opened before I even opened the shipping envelope. I spoke with my credit card company and they advised to send it back to the shipped from address on the envelope and they allowed the disputed charge. This is not an honorable company. Use at your own risk.”

LightInTheBox 1 star review on 12th November 2021

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Posted 3 years ago

“Received the jacket, very poor quality and doesn't fit. I immediately requested a return via their website and heard nothing also downloaded the app and requested a return and still nothing. They state that they will respond in 24 hours. Steer clear of this company.”

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Posted 3 years ago

“If I could give no stars I would. I only wish I'd read the hundreds of reviews that say this company is a con ..a scam!”

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Posted 3 years ago

“Still waiting for my watch still as not come and they have taken the money do not order from this site its a con I've asked them to put the money back in to my account and they haven't”

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Posted 3 years ago

“Received the wrong product and confirmed it when I reviewed my order. Sure, I can send it back but I have to pay return postage!! Never again!”

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Posted 3 years ago

“Worst service ever . Dont want to refund. 3 months from order haven't received my order , the parcel still sitting in china.”

LightInTheBox 1 star review on 10th November 2021

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Posted 3 years ago

“Be very wary of this company. The product looks so cute on the site. Then you get the stuff and it's alot of polyester. And the sizes are not for normal sized people. Sizes are not exact. Too small actually. And if you want to return the products they try to talk you into keeping it. They are also packaged in zip lock bags. Price? You get what you pay for. I wanted sweatshirts. They were polyester. Not something that will keep a person who is always freezing warm. Especially in South Dakota. Do yourhomworkpeople”

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Posted 3 years ago

“Not sure if issue with Light in the Box or Canada Post. Delivery 9 to 15 days. It's now 27 days. Can Post apparently picked up pkg on Oct 20 and now Nov 9. Tracking shows in transit for about 10 days now. Not sure if pkg exists or is lost. Not sure about quality of shirts I ordered. Reviews do not look promising. Asked for refund but do not expect any. If you order from them make sure Canada Post is not involved.”

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Posted 3 years ago

“Bad bad bad”

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Posted 3 years ago

Hello Jolanta, Thank you for writing a review on our page. I am very sorry that you are unsatisfied with our services and will try my best to assist you with this. May we please know the reason of your dissatisfaction? I saw that the parcel was delivered 2 weeks ago and hope there are no problems with the product. Also we didn't hear from you earlier. Should there be issues, then please write to us back and briefly explain the issue to us. This will help us move forward your case and with the goal of obtaining a refund or replacement. We have sent you an email (ticket #24711756) to help you resolve this problem. Awaiting your details, LightInTheBox Customer Service Team

Posted 3 years ago

“Brill service amazing quality”

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Posted 3 years ago

“Looking for colourful t shirts and found them here . Exactly what I wanted. I will be coming back!”

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Posted 3 years ago

“Incredibly speedy service for a company on the other side of the world. Good prices and so far good quality goods”

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Posted 3 years ago

“A large selection of items to choose from and I was pleasantly surprised at the quality for the price paid. Certainly value for money. Delivery was as described. The provision of the sizing chart was both helpful and reassuring and avoided the usual consideration of what size to buy.”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews