LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very happy with my purchase and very quick delivery will certainly shop with them again”

Helpful Report

Posted 3 years ago

“Avoid this company at all costs! I know I should have read the small print, but I got caught out. The item I ordered was too small. Customer services then told me that that was because they give Chinese sizes on the website and I would be a large in that sizing. I would have to pay postage to return the item to China - which they said wouldn't be worth the cost, so they would refund me 10% of the cost. Is such appalling practice even legal in the UK?”

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Posted 3 years ago

“Very good and prompt service. Lovely boots...”

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Posted 3 years ago

“Easy to order delivery very quick goods were lovely”

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Posted 3 years ago

“Thank you for the goods I have bought from you as they are of a very good quality and definitely are value for money. I have a few things on my favourite list that I will be getting in the near future.”

LightInTheBox 5 star review on 21st April 2021

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Posted 3 years ago

“Delivered faster than expected , product was as expected and will be looking to order more products from LightInTheBox”

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Posted 3 years ago

“Never every use this company. The clothes are Chinese rubbish and tiny sizes. When you want to send them back you are told you need to post them to China at your own expense which costs a fortune! They should be banned from the internet!”

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Posted 3 years ago

“Amazing”

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Posted 3 years ago

“LightInTheBox has a special range of good, especially clothes, which are hard to find anywhere else and are priced reasonably.”

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Posted 3 years ago

“Great customer support, lots of unique things available for purchase too”

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Posted 3 years ago

“very easy to use site ,products are off good quality.The delivery is reasonably quick. The products are very up to date for the whole family .”

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Posted 3 years ago

“Very happy with the service”

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Posted 3 years ago

“Excellent quality, excellent price, excellent service”

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Posted 3 years ago

“Really great shoes. Beautifully presented and flawless. Fast delivery too.”

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Posted 3 years ago

“Perfect brilliant”

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Posted 3 years ago

“Fantastic shoes good delivery”

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Posted 3 years ago

“Great value delivery very quick”

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Posted 3 years ago

“The wigs are light, easy to maintain and beautifully designed.”

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Posted 3 years ago

“Excellent quality and excellent value for money and items tracked from the supplier to the customer”

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Posted 3 years ago

“Although generally happy, my last purchase of a pair of cycling gloves were torn on arrival. Their return/ refund policy and photo upload process needs improving, but the problem has now been rectified and monies are going to be refunded back to me in due course.”

Helpful Report

Posted 3 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID =23397486 in our ticket center and provide a solution for your consideration. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know your decision. Thank you for your cooperation.

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews