LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had problems obtaining the bulbs I require, LightInTheBox is the best site I have found for my requirements. Very competitive prices Easy site to use highly recommend Geoff Stafford England”

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Posted 3 years ago

“I loved my tracksuit I brought from Lightin the box. Helpful customer service and I'm going to buy more from there .”

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Posted 3 years ago

“Quick delivery and good quality,love them 🤗”

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Posted 3 years ago

“I live in Perth WA and I am very very happy with the service and my purchase so have brought more, and will continue to love it good job guys”

LightInTheBox 5 star review on 21st April 2021

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Posted 3 years ago

“Very happy with all items purchased. Great service. Great products. Have recommended to family and friends.”

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Posted 3 years ago

“I have used this app and the products are great and well worth taking a look”

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Posted 3 years ago

“Really good company, shipping and pricing is really good. The material on the clothing is amazing, I will definitely be buying from here again.”

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Posted 3 years ago

“Everything was excellent the clothes fit perfectly and the material is comfortable.”

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Posted 3 years ago

“Leggings were perfect so was the shoulder bag”

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Posted 3 years ago

“Very fast shipping. My first purchase from LITB and will definitely be ordering again. Thank you”

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Posted 3 years ago

“Great product Highly recommend”

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Posted 3 years ago

“Dreadful customer service, received faulty goods and found it virtually impossible to get refund. Gave up in the end, will never use them again.”

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Posted 3 years ago

“DO NOT ORDER FROM THIS SCAM COMPANY!!! I bought two items and wanted to return the 2nd as it was nothing like in the advertised picture. They asked me to send pictures, which I did, they kept on saying they couldn’t download then. Then I was offered a discount on another item if I kept the unwanted item?!?! I have emailed them 8 times to ask for the returns address, but they won’t give it to me. TERRIBLE CUSTOMER SERVICE...DO NOT BUY FROM THEM!!!”

LightInTheBox 1 star review on 20th April 2021

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Posted 3 years ago

“No problems, so far.”

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Posted 3 years ago

“Excellent customer service, quick refund when I received faulty item, great communication! I am unable to say anything about the products as one which I have ordered had a bump on it which probably appeared during the delivery. Except of that outstanding.”

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Posted 3 years ago

“Buyer beware. First and last time I will buy from this company. I knew I was buying from a Chinese based company and the wait for my goods to be delivered wasn't too bad. The issue I have with this company is that they make it extremely difficult to return or exchange goods, I believe this is a deliberate ploy to stop consumers returning or exchanging their goods, To find how to return goods on their website is a minefield to navigate, when you do eventually find what to do you are required to take photos of your merchandise, no chance, your photos will not download!!!!! I believe their trading practices need investigating, on a different note their men's clothes sizes are a joke their xxxl is a British medium size so I assume they're inundated with return requests hence why they make it difficult to return or exchange goods.”

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Posted 3 years ago

“My first purchase - a dog harness, was brilliant! However my 2nd purchase of 3prs yoga leggings was extremely disappointing. I think they are fakes, poor quality, and 2 of the 3 were faulty!!! Not pleased.”

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Posted 3 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We are really sorry that the 3 yoga leggings don't meet your satisfaction. We will help you further check what caused the problem. If we confirm the 3 products have any quality issue, we promise to take full responsible for them. I had conducted new Ticket ID =23371898 in our ticket center to follow up your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply and advise us more details as requested, we can help you further. Thank you for your cooperation.

Posted 3 years ago

“This is the poorest quality clothing I have ever seen in my whole life, it is utter rubbush. Absolute total and utter rubbish, true chinese garbage. Avoid at all costs!”

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Posted 3 years ago

“The item ordered was too small and the returns policy is utterly disgusting. Return to China?? The product obviously was not dispatched from China as it arrived within a week. This company is a scam. Don't order anything from them.”

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Posted 3 years ago

“lovely pink colour,and good heated jacket,all works well.be sure if ordering get one size bigger than you are.there sizes are very different. otherwise very pleased”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews