LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service will use again”

Helpful Report

Posted 1 year ago

“Really pleased with my purchases! They look amazing ! Thankyou so much !”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28448641 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“This is no BS I love lightening box T-shirts they are so cooling ( well actually its the material they are made from) I bought 1/2 dozen once and just received my next order of 10 love them, will definitely get more in the future. just one thing their sizes are a bit on the small size so order one size bigger than you usually buy”

Helpful Report

Posted 1 year ago

“Purchased Hubby golf shirt took a few weeks to come but we'll worth it have ordered hubby a couple more good value x”

Helpful Report

Posted 1 year ago

“Great value and excellent rewards. Items may take a wee while to arrive but worth the wait. Great updates”

Helpful Report

Posted 1 year ago

“Lightinthebox is easy to use with great prices. Love the sizes with the clothing as it can be hard to fine bigger sizes. Just got warm slip on shoes for the cold days great fit.”

LightInTheBox 5 star review on 21st March 2023

Helpful Report

Posted 1 year ago

“Seat covers received in the timescale indicated by the supplier. Seat covers were easy to fit. They look great and are of very good quality.”

Helpful Report

Posted 1 year ago

“Very easy and a great different choice of guys clothes. Sizes are true . Delivery a little slow but not too bad .”

Helpful Report

Posted 1 year ago

“Very good service”

Helpful Report

Posted 1 year ago

“Took a few weeks for the shirt to arrive but i was aware i was ordering from China . shirt is really nice and a good fit , this is my 2nd order from Lighinthebox and i would order again good value for money”

Helpful Report

Posted 1 year ago

“So happy with my recent purchase from lightinthebox definitely recommend this webshop”

Helpful Report

Posted 1 year ago

“Very good site and app that has even cheaper prices. I have purchased 4 pairs of board shorts and 4 polo shirts at very good prices. All have arrived when stated and we're of very good quality, and we're as described and looked the same as shown in the app. Well worth a look with lots of different items to purchase. p&p can be a bit expensive but overall price of items is very good.”

Helpful Report

Posted 1 year ago

“Excellent, A+++++ 1*****”

Helpful Report

Posted 1 year ago

“I was very pleased and satisfied with the shirts and shorts I received excellent value.”

Helpful Report

Posted 1 year ago

“Prompt emails for any queries. Delivery delays understandable as USA far from UK but worth waiting for beautiful, "different" items.!”

Helpful Report

Posted 1 year ago

“So pleased with my blouse! Very different from all the mundane styles from our shops, and generous fit.. I can never buy anything to fit me in the uk. Now sorting out my next order!”

Helpful Report

Posted 1 year ago

“Amazing service. Product exactly what I ordered. Would highly recomend”

Helpful Report

Posted 1 year ago

“efficient,problem free experience from start to finish,excellent”

Helpful Report

Posted 1 year ago

“liked the look of printed tee shirt when i first saw. item arrived within sceduled time and i am more than pleased with the service and the item. i definitely be ordering further products.”

Helpful Report

Posted 1 year ago

“Very pleased. I just wish the leather had been rolled and not folded because it left marks. It was quite easy to stick on and colour is almost a perfect match with my chairs.”

Helpful Report

Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,099 reviews