LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Loved their service . last two shipment done as expected . keep doing the same to have satisfaction like mine.”

Helpful Report

Posted 4 years ago

“The quality of products are good.. But just Timing issues.. Overall its good platform”

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Posted 4 years ago

“there is a unique quality with them yes they doing it very well with their services and the product received on time as the promise. the charges are very less compared to other company and the customer service is also good”

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Posted 4 years ago

“Easy to shoping online but the delivery system is very slowly they should make it faster as could as fast”

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Posted 4 years ago

“Well, I might say that I have a good delivery days ago and the items was fine all good, there's no many options of prices guys, but have a really good customer service, was quit, so yes even though the options it's likely in here. So 5 stars to you guys”

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Posted 4 years ago

“Light in the box is my favourite online shopping company. It’s services are very good. How they organise all the system it’s very impressive and trusted”

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Posted 4 years ago

“Light In The Box Reviews IS an excellent shipping company I really liked this has been useful to me, my product arrived intact and the experience was highly rewarding, I know it can improve more in some aspects, thank you for this”

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Posted 4 years ago

“El servicio al cliente muy eficiente,los precios son muy adsequibles ,aunque compiten con otros que ofrecen el mismo servicio,se diferencian por su atención al cliente,la puntualidad en sus entregas.Solo deberían mejorar un poco en el tema de los reembolsos,que el tiempo de efectuarlos sea más reducido que el pautado hasta el momento.”

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Posted 4 years ago

“At first I was totally unsure of light in box but after my shopping attempt I became very satisfied by their service. Plus I got my clothing items in time and most importantly,they were the exact size I ordered”

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Posted 4 years ago

“This shopping app can take u through a fantastic shopping experience. They offer wide varieties and offer more than a million trending items at an affordable price. New products are added everyday which makes a good shopping experience and I strongly recommend shopping here.”

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Posted 4 years ago

“The page is incredible, it is a pleasure to navigate through its various sections because you can see the work and professionalism behind it, its products are of the highest quality and what to say about their delivery times, simply unbeatable”

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Posted 4 years ago

“compre los zapatos que quería, el servicio al cliente es super perfecto, su producto a un buen precio y me han llegado en buen estado y buena calidad, recomiendo mucho a ligth un the Box son los mejores”

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Posted 4 years ago

“This is a good shopping service. Very good delivery speed and good quality products.Great experience! User-friendly customer service and price is too lower than other online shopping markets. When there is a problem with any order they always refund us if we want a refund or return. highly recommend!”

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Posted 4 years ago

“great customer service, price, and delivery.”

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Posted 4 years ago

“I would like to say firztly that this site is legit,fast shipping, and the customer support is friendly. But I would like if you add cashback offers to your wall , which will look like customer attracting ! The best of the best is that your payments are low cost which also have minor fees So , I would like to prefer this site to everyone ! This is recommended to you all !”

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Posted 4 years ago

“I have tried many online shopping sites but 'LightintheBox' has changed my experience about online shopping. Their products are amazing quality. I am 100% satisfied and i am very happy, I recommend it to everyone!”

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Posted 4 years ago

“Light in the box are good shop But sometimes the delivery was delayed but it's okay as long they can deliver it on me. It's understandable though it can really happen. Overall it was good especially their cashback offer was good. Happy customer here”

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Posted 4 years ago

“This is best online shooing centre.good products & good sell.the products price very low & good. this is best sell centre.very good customer service.”

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Posted 4 years ago

“Huge varieties of products to purchase from the comfort of home. Comparative to other online stores and sites it's services are becoming better day by day. I wish to see more payment methods to be added such as payeer and perfect money etc.”

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Posted 4 years ago

“In my opinion, the application is very useful.it is one of the best online shopping app.i love the app very much the way it’s work.4a”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews