LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company has left my friend in tears. She has lost £130 as it was impossible to ask for a refund on the site which went in circles. Awful products ridiculous sizing and YOU WILL NEVER GET A REFUND. AVOID THIS COMPANY!”

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Posted 2 years ago

“Quick delivery, excellent product and very good updates and communication.”

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Posted 2 years ago

“You have to return your goods to CHINA. It costs more than the item.”

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Posted 2 years ago

“I love my wedding dress and the skirt.I am looking forward to wear my wedding dress on my special occasion 🥰”

LightInTheBox 5 star review on 17th May 2022

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Posted 2 years ago

“Sizes and quality dreadful.”

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Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25940173, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 2 years ago

“A great way to shop if you have the time to wait for your purchases, cheap and affordable and great products”

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Posted 2 years ago

“Absolutely great company and the service is excellent I would definitely recommend.”

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Posted 2 years ago

“The dress arrived within the time suggested and was as described. The jacket could have been improved by being a little more generous with in fit. This is an attractive outfit in lovely colours, for a good price.”

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Posted 2 years ago

“Stay well clear Impossible to return goods”

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Posted 2 years ago

“I found the designs on offer with LightinTheBox unusual and inspiring and I will certainly be back for more over time”

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Posted 2 years ago

“Recently brought some clothes from here! Delivery was good and within the estimated delivery. Clothes are all absolutely amazing”

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Posted 2 years ago

“exactly as described and very lovely”

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Posted 2 years ago

“All purchases excellent, keep up the good work.”

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Posted 2 years ago

“Easy ordering steps Good quality value products Good delivery service”

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Posted 2 years ago

“I love shopping with lightinthebox everythig i bought is excellent”

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Posted 2 years ago

“Happy customer”

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Posted 2 years ago

“Lots of choices, good clear pictures, ensure to check delivery times but always quick service on email and chat. Always worth a look.”

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Posted 2 years ago

“Have placed 2 orders recently. I like the unique style of clothes they offer and they are great value for money. The delivery time is about a fortnight which I think is good. Will be purchasing again in the not too distant future 😊”

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Posted 2 years ago

“First time customer of this seller, and I am really pleased with my item, quick delivery as well. Will be buying from them in the futures”

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Posted 2 years ago

“They sell garbage cheap. Then play games if you want a refund. Typical Chinese company. Horrible cheap quality in fact using word quality is wrong. This is garbage fake copies.”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews