LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So good I bought a second pair for my son, 5 stars, size up.”

Helpful Report

Posted 3 years ago

“AVOID!!! Delivery said 5-7 days, took 18. Jumper very cheap quality and much too big. Wool very thin and badly creased. No returns label included. Didn’t know this company is in CHINA and costs a fortune to return. Wouldn’t use again. DON’T BELIEVE THE GOOD REVIEWS. THEY ARE OBVIOUSLY FAKE!! Wish I’d read the reviews on Amazon before ordering.”

Helpful Report

Posted 3 years ago

“I’m waiting for another shirt, there that good ,quality price can’t be beaten”

Helpful Report

Posted 3 years ago

“I would never buy from here again. They make it nearly impossible to return your items. The items look nothing like they do on the picture. You get no paperwork with your parcel. The products are completely poor quality and smell. They give you 7 days to return your products but there is no information given freely on how to return items. The items took over a month to come. I would never buy anything from here again!”

LightInTheBox 1 star review on 5th November 2021

Helpful Report

Posted 3 years ago

“Terrible company bought 2 tops, trying to find how to send them back, as they dont fit, is absutely impossible, dont buy,”

Helpful Report

Posted 3 years ago

“Awful site! Stay clear! They are misleading on their website with the quality and sizing of clothes. Will try everything to not five you a refund. Will make out that it's your fault for ordering the wrong size although I went by their size chart and even went a size up and still too small! Beware if returning as it's in China!!! They don't inform you of the return address until you decline their offers(so much money back & keep the item) even then you still have to push for it!!”

Helpful Report

Posted 3 years ago

“I ordered goods months ago, which never arrived. They have lied and sent me rubbish emails when asking for a refund (they give you a discount on your next purchase!!!) - and now they have told me that because it has been so long, they wont refund. This company is a fraud - buy at your own risk”

Helpful Report

Posted 3 years ago

“Bought a dog coat online. Item when received was around 10cm smaller than measurements given on website. Asked for a refund and was told that I had to return goods by tracked mail to China! As I was misold the item I refused. They said I could keep it and get 100%refund but not the initial post cost. When I accepted they changed this to a credit on their account i. e. To get the money I had to buy from them again. Case now in hands of my Bank 's Fraud Division. Disreputable company. AVOID at all costs.”

Helpful Report

Posted 3 years ago

“They told me they would refund my money for their crappy shoes if I sent the shoes back to Mainland China! This company is a RIP OFF! Stay away.”

Helpful Report

Posted 3 years ago

“So thing are ok , but so are not great quaality - as when you get the item you are very disapoint - this has happen to me on a few item - but have been able to retune - Please include FABRIC detail with photo on your website”

Helpful Report

Posted 3 years ago

Dear Michael Graham, Thank you for leaving a comment on our page, and for bringing attention to this problem. I am sorry that your latest order wasn't satisfactory. We try to describe the products as accurately as possible. If you found that some products their quality wasn't good, or weren't sufficiently described , then we will try to adjust together with the supplier. I saw that you've ordered several items, can you please let me know which of those products were not satisfactory? We have sent you an email (ticket #24683600) to help you resolve this problem. Awaiting your details, LightInTheBox Customer Service Team

Posted 3 years ago

“So happy. With the articles that I Ordered.”

Helpful Report

Posted 3 years ago

“Since ordered wig 28 January even today is 2 November I’m still waiting , I e-mailed till I get tired”

LightInTheBox 1 star review on 2nd November 2021

Helpful Report

Posted 3 years ago

“I have only jut started ordering from you and I'm very happy with the items I have received.Thank you”

Helpful Report

Posted 3 years ago

“You are The best ♥️”

Helpful Report

Posted 3 years ago

“Wish I had read reviews before purchase.This company pulls every trick in the book to avoid refunds.My advise would be stay well clear.if I could give a minus rating they would get it.”

Helpful Report

Posted 3 years ago

“Shipping & the order process was fine, but the product I ordered was not. It was a figure skating dress. But it came with no bottom or panty bottom underneath. It is just a super super mini dress & there is no way it can be worn on the ice. I went back to them to explain the problem after spending $100 CAD & was told it was a nonrefundable item. Nothing can be done. Shame on them.”

Helpful Report

Posted 3 years ago

“Great clothes”

Helpful Report

Posted 3 years ago

“All my order they come fast and it is VERY VERY NICE THANKS”

Helpful Report

Posted 3 years ago

“Bought a shirt and it was exactly how it was described. Fitted well and good quality. Would recommend this company”

Helpful Report

Posted 3 years ago

“I love this site it hads everything and it just goes on and on.”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews