LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,133 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,133 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products have all been perfect delivered quite promptly all in all very pleased 😀 and have ordered again”

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Posted 1 year ago

“Excellent quality product delivered on time at a reasonable price.”

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Posted 1 year ago

“ALL ITEMS I HAVE HAD FROM THIS COMPANY HAVE BEEN AS DESCRIBED ON THE WEBSITE, GOOD QUALITY AND NICELY PRICED”

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Posted 1 year ago

“I have always found LightInTheBox service of a very high standard, they have a large selection to choose from. Ordering is very easy, delivery service always prompt, the quality of all the variety of things I have ordered is excellent from my experience. There is a wide range of colours so you can put a whole outfit together and have it match perfectly, which I have done recently. They deserve the 5 stars every time.”

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Posted 1 year ago

“Quickly delivered and good quality although postage was a bit expensive”

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Posted 1 year ago

“Good quality garments that arrive in a timely manner”

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Posted 1 year ago

“I've brought a good few items from LITB and all very good quality. I would suggest this site to anyone, you get what you pay for and is cheaper than most shops.”

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Posted 1 year ago

“yes very pleased with the purchase i made of a ring it went well it was delivered on time good price good quality really like it thanks”

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Posted 1 year ago

“Excellent outfit Dependable and reliable go for their stuff never regret it”

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Posted 1 year ago

“all products in my order as described apart from 1, a hoodie described as a jacket, which it was not”

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Posted 1 year ago

“The top was shorter than advertised. But it looks great”

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Posted 1 year ago

“First class service good quality goods reliable 👌”

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Posted 1 year ago

“I found light in the box fast delivery”

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Posted 1 year ago

“Product was very good quality and exactly as described. Would certainly recommend light in the box for quality and value”

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Posted 1 year ago

“Quick delivery and nice quality item Thank you”

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Posted 1 year ago

“I found this firm a bit by accident whilst looking over a hobby site. I immediately fell in love with the clothing designs and the prices were very good. I placed several orders over time and as yet I haven't ever been disappointed. The designs are beautiful the sizing is good. The firm itself not only very reliable but proficient and professional. For me this firm and its goods are a keeper for me.”

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Posted 1 year ago

“Good t shirts at a good price”

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Posted 1 year ago

“Lovely items, huge choice, beautiful, vivid colours, good prices.”

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Posted 1 year ago

“Some of your website won't translate to English, but understand it to order products. Please could you improve your translations.”

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Posted 1 year ago

“Great range of products not got on the high Street!”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,133 reviews