LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,093 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can't complain they have been more than helpful. Delivery on time . Everything as it said . Thank you .”

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Posted 1 year ago

“everything i have bought from lightin the box has been excellent, the prices are great, what i like is the follow-up text informing me where my purchased goods are throughout the postal journey, very informative. the quality is excellent, I shall be buying more.”

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Posted 1 year ago

“Quality of purchases very good ,quick service”

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Posted 1 year ago

“Great customer service, super cute shoes, highly recommended”

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Posted 1 year ago

“Excellent service and helpful advice”

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Posted 1 year ago

“I ordered a lovely sleek jumper/dress and it looks fab with leggings and boots for winter….I ordered a medium which stated 12- 14 but was a little bit too large on me, but LightinThe Box were brilliant and gave me some credit towards it … which I thought was VERY generous and have since ordered another item ! (I just took in the sides a bit ! Love their range and ease of communication”

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Posted 1 year ago

“LIGHT IN THE BOX IS INDEED A GOOD SHOPPING ON LINE BUSINESS THAT ASSIST CUSTOMERS WITH GOOD PRODUCTS WHICH ARE AFFORDABLE, WHEN REASONABLE OFFERS ARE PROVIDED. ITS DEDICATED STAFFS AND FRONT LINE STAFFS, LIKE CUSTOMER SERVICE MANAGER, MAY AND SUPERVISORS LIKE ELEONORA ( AND OTHERS BEHIND THE SCENES) ARE THE DRIVING FORCE FOR HIGH RATED PERFORMANCE AND ITS QUEST FOR REVIEW FEEDBACKS TO IMPROVE ITS SERVICES ARE REMARKABLE. I HAVE NO HESTITATION TO RECOMMEND LIGHT IN THE BOX TO OTHERS, WHO WILL NOT BE DISSAPOINTED, BUT WILL FIND IT VERY HELPFUL FOR IMPROVEMENTS. MICHAEL HAMMOND U.K.”

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Posted 1 year ago

“It is very easy to order from. Customer service are also very helpful but returns are not good at all . Bear this in mind when ordering anything. I only ordered one thing as Reviews are 50 /50 for this company. I had no problems and no need to return anything for first 4 orders so Great I have found them to be a very hit -and -miss company now. which is a shame because they have some lovely clothes .I have ordered certain sizes that need to be taken in and also the other end of the scale things that are supposed to be certain sizes arent at all. 5xl are more like a Medium And then the problem with returns. . I would love to order more as I have so many things I love the look of but really unsure now of sizing so always check each individual size chart for any clothes when ordering and hope you dont have to return any. The customer service is also very good. Sizing is extremely hit and miss . Some of their largest 5xl can be as small as a meduim and the ladies Lingerie cup size is so small and returns is a problem when needed . Offers are made to help the company keep costs down as its a”

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Posted 1 year ago

“Was happy with my 1st order and will order again, delivery time is a pain but it is what it is”

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Posted 1 year ago

“Excellent quality & service, fast delivery, very happy with purchase.”

LightInTheBox 5 star review on 28th November 2023

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Posted 1 year ago

“Very happy with all my orders good quality fast delivery”

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Posted 1 year ago

“I have always enjoy the things i have reaseved on Lightinthebox i would recomend them to eany one”

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Posted 1 year ago

“Brilliant”

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Posted 1 year ago

“Light n the box has the best quality clothes n gear st cheap prices there the best site around I've bin looking for cloths like dis for years lightn the box rvyhe best”

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Posted 1 year ago

“Beautiful shoes absolutely love them. Delivered as stated on timeline.”

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Posted 1 year ago

“I have found LightInTheBox to be an excellent company with excellent prices. All of my orders have been delivered & i have been very pleased with the quality of the items received.”

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Posted 1 year ago

“There is always room for improvement”

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Posted 1 year ago

“Loved my item perfect fit thank you so much 👍☀️”

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Posted 1 year ago

“Easy to deal with; Quality products.”

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Posted 1 year ago

“This is the first time that I have used LightinTheBox. I was so impressed with the time, from when I ordered, paid and received my goods. It was excellent!! The goods, that I bought are fantastic! When I need items I will definitely come to you again.”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,093 reviews