LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“I am first time customer but very much impressed with my purchase so I recommend to everyone Definitely buying again”

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Posted 3 years ago

“Very reasonable prices. Good quality.”

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Posted 3 years ago

“A great item I bought from lighting the box easy and fast delivery”

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Posted 3 years ago

“See previous review”

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Posted 3 years ago

“Not advisable to purchase anything that has a size guide. The size guide does not match the size on product. Advice from customer service is, Chinese size pattern used so may be different to EU or UK sizes. So ordering a size UK 11 might be something different. There is no way of knowing what size will fit until you get the product. The return policy is, it is likely to be too expensive and takes so long to return the item so give to family or friend and buy again. Avoid. Buy local. It may be more cost effective and is easier to exchange.”

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Posted 3 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We regret to hear the shoes did not fit. Please be noted all our shoes are made based on our own size chart. In order to help our customers to determine the best fitting size, we provide specific measurements on the product page. When you pick the size, you will be able to see below measurements below: Size:45 Foot Length:29.00 cm Foot Girth:25.88 cm Forefoot Width:9.36 cm We are sorry that you did not notice the above measurements when you placed this order. But I do really want to help you resolve the problem. I had conducted new Ticket ID =23337054 in our ticket center and provide new solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 3 years ago

“Everything was ok it was just .I thought it would be thank you.”

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Posted 3 years ago

“LightInTheBox have such a wide array of products at surprisingly great quality and their delivery time is a matter weeks. Thrilled with my most recent purchase of outdoor decals which almost look like they are hand painted :-)”

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Posted 3 years ago

“Clothes all as described and fit well. Colours nice and vibrant”

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Posted 3 years ago

“First of all I ordered an overall skirt and the metal clips that attach the straps were in a ziplock bag for me to put on myself! The quality was extremely cheap material. I requested a return that was pretty easy to find the steps on how to return. So, I completed the return information and it took forever to hear back. They’re website is also a nightmare to navigate to find your return request. Once I heard back from them I was told it was too late for a return or refund! Do NOT order from them!!!”

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Posted 3 years ago

“Do not buy from this company. Poor quality Poor service Deceptive return/refund policy. You will wait a month for delivery. Do not order from this company.”

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Posted 3 years ago

“DO NOT ORDER FROM THIS COMPANY ABSOLUTELY USELESS ON ALL ASPECTS”

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Posted 3 years ago

“I would not buy from them again. The order I made was a cycling jacket. It was too small when it arrived. I went online to see how to return it. The reply was confusing. I eventually returned it. Value $57 plus dollars. I have sent numerous emails to Light in the box in relation to this purchase to no avail. It appears I can kiss the money goodbye. Will not use them again. It would be nice if you could trust online companies to be honest as have many I have dealt with are.”

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Posted 3 years ago

“Poor quality clothing, sweatshirt came as a shiny nylon/polyester fabric. No order details or return facility. Had to contact Lightinthebox after finding how on internet search. They advised goods need to be returned to China at customers expense but no China address given! Will not use again and would advise others to steer clear!”

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Posted 3 years ago

“I’m deeply disappointed. I ordered 6 dresses. Two of the same dress arrived which looked like a clown suit compared to the photograph.the other dresses (all in very light polyester, cheap) were not full voluminous skirts like the photographs.The dramatic full volume is what I was expecting only to find it was a quarter of the photoshopped photos. I feel like I’ve been badly conned.”

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Posted 3 years ago

““Never ever buy from this website. Not accepting returns and refusing refund.... totally rubbish quality The smart band did not do all they says it would. Given over to PayPal now for refund.”

LightInTheBox 1 star review on 10th April 2021

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Posted 3 years ago

“Never ever buy from this website. Not accepting returns and refusing refund.... totally rubbish quality and sizes smaller. Not recommend rubbish website...”

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Posted 3 years ago

“Ordered 3 shirts on March 20th, they printed up a UPS label but never gave it to UPS. Charged back 15 days later as per bank's protocol. Got my money back to my card in 5 days. DO NOT DEAL WITH THESE SCAMMERS!”

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Posted 3 years ago

“Was quick in delivery”

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Posted 3 years ago

“I ordered 3 items. It took at least 3 weeks to arrived and the quality of the clothes was extremely poor (nothing to do with what they advertise on their website). When I was checking how to ask for a refund, I realised it was coming from China. I had to pay £22 and now I have to wait until they get the items to hopefully to get my money back. It's really NOT worth it!”

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Posted 3 years ago

“I have not received an order after 5 months and now they do not even respond to emails ..”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews