LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,097 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,097 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“I've used this site a few times now, and although I was a bit apprehensive at first, I will be using this site a lot more from now on, he itemsni have received have been excellent, and exactly as i expected them to be, I highly recommend it.”

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Posted 1 year ago

“Great communication and great products 👏”

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Posted 1 year ago

“Good quality products and easy to us app Quick delivery”

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Posted 1 year ago

“The stuff came very quickly I did not expect it so soon .”

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Posted 1 year ago

“This a good way to shop the clothes I have got are good quality.”

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Posted 1 year ago

“Great products, inexpensive and very good customer service.”

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Posted 1 year ago

“I have purchased a few items from this online company. Always suspicious at first of new sellers but I was surprised by the selection and quality. I will continue to shop with them in future as the value of products is excellent.”

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Posted 1 year ago

“An excellent range of stylish clothing at good prices”

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Posted 1 year ago

“Always found Light in the Box to be a reliable and trustworthy website to order items from. I have ordered made to measure dresses for that special occasion always excellent quality and value for money. I have also ordered make up brushes also great value. Whatever I order is always top quality at best prices - thank you”

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Posted 1 year ago

“Very good service always on time with delivery would buy again from you”

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Posted 1 year ago

“Excellent service with top quality items at low costs”

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Posted 1 year ago

“Good customer service noted”

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Posted 1 year ago

“Delivery ok, but I didn't get the color I ordered”

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Posted 1 year ago

“Can you trust LightInTheBox? My experience has been with delivery, returns, and quality of goods excellent. Everything they promised they delivered.”

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Posted 1 year ago

“Very good service and communication highly rated”

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Posted 1 year ago

“Easy to use and delivered on time”

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Posted 1 year ago

“Happy with items I bought”

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Posted 1 year ago

“Good quality produce and delivered well packaged and on time.”

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Posted 1 year ago

“The item was as described. Very fast and reliable service. I will buy again from the site.”

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Posted 1 year ago

“Very easy to order and pleased with results.”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,097 reviews