LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Payment was made parcel never left thier warehouse 3 months down the line they refusing to refund”

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Posted 3 years ago

“Very happy with the quality of waist bag and was very easy to track shipping. Price and quality excellent very happy”

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Posted 3 years ago

“Bought a Harley Quinn wig. Excellent quality. Love it! ❤️”

LightInTheBox 5 star review on 26th October 2021

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Posted 3 years ago

“Took weeks for delivery. Item wrong size, wrong colour, they are saying I did not return the order when I have proof that I did. No refund. Very suspicious company”

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Posted 3 years ago

“Absolutely fabulous thankyou great service brilliant delivery thankyou”

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Posted 3 years ago

“ordered line dance, very light shoes , took over two weeks to come”

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Posted 3 years ago

“I just clicked into LITB from an ad on social media. I was looking to buy a silly Christmas present for a friend, and ended up buying some other stuff as well The products I bought were exactly as they appeared on the website They were very well priced, considering the quality They arrived in a reasonable time I will use LITB again”

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Posted 3 years ago

“Accurate size, lovely texture, accurate delivery time.”

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Posted 3 years ago

“I ordered some shoes . They were a great quality and price. I was kept up to date on the delivery and when they did arrive , they were packaged beautifully Kind regards Lisa B”

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Posted 3 years ago

“I ordered a pair of jeans from Light in the box and it was a terrific purchase . I totally love the fabric , stitch and style.”

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Posted 3 years ago

“Your service is very good, I feel very comfortable. I have used many other methods but you are the one I feel most satisfied with.”

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Posted 3 years ago

“Wow, I love Light In the box prices, I'm very excited because this is my first purchase....I wanna shopping more in light box if this purchase make me happy 😁”

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Posted 3 years ago

“I wanted to buy loose pant so I searched and found this website and ordered product and I got product with in few day...Shipping speed excellent and product quality is also excellent with excellent price...Overall I am satisfied with this website...I love this....”

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Posted 3 years ago

“This is my purchase in this site. An totally satisfied with the products, great package without damage delivered before promise date. Products quality amazing. Thanks for making happy.”

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Posted 3 years ago

“Very very good customer service this amazing awesome. Love this all”

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Posted 3 years ago

“This is very nice thing. I like this very much. Thank you”

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Posted 3 years ago

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Posted 3 years ago

“Awesome Your Project. Really a nice concept. Your project very helpful for us.”

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Posted 3 years ago

“This actually a good project. It help us in many ways.This is also a good product and also good company.It's price not too high.Delivery survice very good.Thanks a lot.”

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Posted 3 years ago

“This service is much bigger and more efficient than I have thought. You can see on LightintheBox that there are many beautiful dresses. All these products are very high in quality.”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews