LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Loved my dress good quality and fits perfect will definitely order again thanks lightinthebox .”

Helpful Report

Posted 3 years ago

“Ordered back in November 2020 nothing by xmas numerous emails and complaints. Always sent back a generic email saying because of covid shipping bad. Months later no product no refund .just hundreds of emails trying to get more orders . What a joke .do not use.”

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Posted 3 years ago

“So disappointed with 2 dresss material so cheap git 1 white dress material so hard”

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Posted 3 years ago

“No problem with the product. Don't expect your order to arrive on time. They set om your order for days before even starting to process it. Then its shiped to New York sets for more days. They create a shipping label. Making you think your item may actually be on the way to the post office. But in reality it's still sitting in their warehouse.”

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Posted 3 years ago

“Sent shorts as 34", what turned up didn't look khaki was less than 32". Difficult to contact to return. Trying to sell at a loss locally. Wouldn't touch them again with a barge pole”

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Posted 3 years ago

“really very happy with the service recieved and the very quick delivery and I will be ordering again”

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Posted 3 years ago

“I ordered a dress for my granddaughters wedding Aug. 7th Was tobe delivered May 17th NOT. I contacted them, told them I needed it delivered by May 30thas I was going g on vacation for 3 weeks on June 2nd,it was delivered June 5th. When I returned I looked at the dress they sent size 8 instead of size 14. Now I cant get in contact with anyone. SO I guess I'm out money and dress.”

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Posted 3 years ago

“Awful service. Repeatedly tried to return two items of clothing that did not match the items ordered in style or colour. E-mails go unanswered so I guess I’ve been had like all the other “customers”. They were quick enough to deliver the rubbish but there’s no way of returning it. Why aren’t trading standards closing down this scam? I’ll be buying from the high street in future.”

Helpful Report

Posted 3 years ago

“One glance at the so-called linen dress told me it was no more than a rag. Trying to return it, however, is proving impossible so far. In spite of several emails from me I am still waiting for advice as to how to return this horrible garment. From what I have read from other purchasers, it seems unlikely that I will ever get my money back. I suppose I can cut up said dress and use as dusters. This whole company is no more than a Chinese scam.”

Helpful Report

Posted 3 years ago

“Do not order from this company. I ordered a dress for my daughters wedding. Cost £150. First of all it took ages to come and when it did it was nothing like I had ordered. The dress I ordered looked very elegant. What I received looked like it came from a charity shop. In fact clothing from charity shops look much nicer. They wouldn’t have accepted this outfit. They would have binned it. The jacket and dress colour did not match. Material was totally different. When I contacted them and told them they said it looked different as the photo was taken in a professional studio. Utter rubbish. I contacted them again and they said they wouldn’t refund my money as it was made to measure. It wasn’t. So don’t fall for that one. They offer a standard UK or US dress size. That is not made to measure. After a little haggling they offered to refund my money once I return it and they check it over. That has been a month now and I have been tracking the postage with Royal Mail. Now they are ignoring my emails. Don’t be fooled either when they offer you money off coupons to use. When I’ve emailed them back saying I want a refund and not money off coupons the email comes back to me saying that email address does not exist.”

LightInTheBox 1 star review on 23rd June 2021

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Posted 3 years ago

“My order arrived on Saturday. I ordered 8 items, of which only 1 is acceptable. Disappointed is an understatement. I emailed photographs yesterday and requested return tickets. I’ve received 74 emails repeating the same thing, no help at all. Angry at myself for not finding this page before I ordered. Avoid this fraudulent company at all costs.”

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Posted 3 years ago

“Very good website and clothes thank you so much I would recommend friends and family”

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Posted 3 years ago

“Their service was excellent and the product beat my imagination.”

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Posted 3 years ago

“My purchase experience with Light in the box is great . The quality was so good I got delivered on time . Excellent service !👍”

LightInTheBox 5 star review on 22nd June 2021

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Posted 3 years ago

“I love my dress and blouse just as shown in the picture I am over the moon with them thank you so much”

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Posted 3 years ago

“The Bicycle carrier Bag arrived very quickly. It is very good quality and fits perfect.”

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Posted 3 years ago

“Fast delivery and the dress was excellent quality”

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Posted 3 years ago

“I’ve bought two wetsuits from LightInTheBox and both have arrived and fit perfectly. It’s always a risk buying something like that online but the items are very true to size and I will be using the site again in the future.”

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Posted 3 years ago

“Product good only negative is the delivery time but they tell you before hand that it will take 10 working days so all good”

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Posted 3 years ago

“Excellent t shirt thanks a lot”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews