LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“The best online store 2022”

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Posted 2 years ago

“Great product, great price, speedy dleivery!”

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Posted 2 years ago

“I love receiving my parcels from light in the box. So many lovely items to buy at brilliant prices.”

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Posted 2 years ago

“The website was easy to navigate and one of the items I bought was excellent. However, trying to return the other is proving very difficult. I need a return label which they are not sending me. I have completed the questions they sent and it said two days before I would have a response, that was well over a week ago.”

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Posted 2 years ago

“Good selection and good prices”

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Posted 2 years ago

“Amazed that the hat I bought for Ascot arrived so quickly and we’ll packed! Good quality too!”

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Posted 2 years ago

“Can't send items back and get refunds.”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26248372, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 2 years ago

“Nice items that fit well”

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Posted 2 years ago

“So delighted with my purchase of a navy blue and white spotted dress that I've just ordered in in green! Even better than described! Extremely happy. Thank you.”

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Posted 2 years ago

“Simple Easy transaction, Item arrived within the designated time, nothing more to say really.”

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Posted 2 years ago

“Easy finding right product. Price in proportion to product quality. Delivery time reasonable. Good packaging.”

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Posted 2 years ago

“A dress that I bought was too small, as this was a reduced item it doesn’t now appear online therefore there are no instructions as how to return, I emailed customer services and they replied with a mixed up message about how to change password, so no I don’t recommend this company if you need to return”

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Posted 2 years ago

“Good service if slightly slow. Allow for 2 weeks for delivery and you will be fine. Products are great quality and a very reasonable price.”

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Posted 2 years ago

“Waste of money - up to £40 to return goods.”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26248353, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 2 years ago

“Just to say that I am so happy with my Garments that I have received from you. And will b”

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Posted 2 years ago

“very pleased with my dress, it arrived quickly and the quality is good for the price. I would definitely recommend LightInTheBox.”

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Posted 2 years ago

“Best service would deffo recommend it to my friends and family”

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Posted 2 years ago

“I ordered a MOB dress -- two different ones. They offer a "7 day return with no reason" policy. The dresses were stock sizes not custom. They are telling me no return because all dresses are made to order. Basically I'm out $300 with 2 ugly poor quality dresses. NEVER NEVER NEVER ORDER FROM HERE. CUSTOMER SERVICE IS A JOKE.”

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Posted 2 years ago

“Shoes are 2 sizes smaller than stated , impossible to return due to the ridiculously long winded process. I will never buy from this company again.”

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Posted 2 years ago

“Awful company with non-existent customer service. Products poor quality and the sizes are well out. The returns label on the package is Birmingham, yet they are expecting the package to be shipped back to China. It will be sent to Birmingham and they can deal with it. Avoid at all costs...they are not what they seem at all/”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews