LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item arrived on time and in good order.”

Helpful Report

Posted 1 year ago

“Items arrived very promptly. Issue with one item supplier couldn’t fulfill order refund was issued immediately. When order arrived one item was poor quality and fit. Again solution provided by supplier put forward and problem resolved.”

Helpful Report

Posted 1 year ago

“I purchased two dresses and sadly, one dresses looked nothing like what was advertised. I contacted them to return this, and under the consumer rights 2015 Act I am owed a full refund and the burden of the postage cost is on the retailer. However, LightIn The Box, wants me to pay to return a product falsely advertised. I will never buy from them again, and neither should anyone else! I want my money back and if not show you they are thieves that provide poor quality products! I would give ZERO if it was possible! I will be seeking advice as you are registered to operate in the UK !”

Helpful Report

Posted 1 year ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28977872 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 1 year ago

“I wouldn't even give your company a 1 star. I also wouldn't deal with your company again, not for any amout of rewards.”

Helpful Report

Posted 1 year ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket #28977701 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 1 year ago

“They wer brilliant”

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Posted 1 year ago

“Great product. I don't know who, but personally I really like it and I'm very happy. Super class!!!”

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Posted 1 year ago

“I'm glad to shopping with you. Every thing what I buy from you is excellent. Thank you”

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Posted 1 year ago

“Lovely clothes, and great sizes too. I am a large lady but your XXL4 fits perfectly. Reliable service as well.”

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Posted 1 year ago

“Very pleased with this company so far orders have been just over a week to deliver & prices are great”

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Posted 1 year ago

“Very good product, look and feel very nice and was a good service”

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Posted 1 year ago

“Light in the box, shines light on things you may never see or have always wanted.”

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Posted 1 year ago

“Clothes from here are good and true to size”

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Posted 1 year ago

“Nice shirt. Lovely materials and great slogan”

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Posted 1 year ago

“Affordable and comfortable. Just check the sizes of each item before you click that final button.”

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Posted 1 year ago

“Hi I was very happy with the tee shirt my friend loved it and it soon arrived thankyou so much”

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Posted 1 year ago

“The Item I ordered doesn’t work and I am having lots of hassle trying to return it and obtain a refund. I would be very reluctant to order from here again.”

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Posted 1 year ago

“Very efficient service with regular delivery communication. There are alot of choices to pick from the site and there is something for everyone.”

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Posted 1 year ago

“I’m very pleased with my skirt it’s very lovely an I love the colour”

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Posted 1 year ago

“Very good customer service. The dress I ordered came quickly and was just as pictured. Absolutely gorgeous”

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Posted 1 year ago

“Great shop!!!!”

Helpful Report

Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,099 reviews