LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,093 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“I am very happy to recomm End this company for exelent customer services”

Helpful Report

Posted 4 months ago

“I have had a number of purchases from light in the box and have found the items to be of good quality and value for money. Quick resonse to orders, no complaints. Well done.”

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Posted 4 months ago

“I have used them many times. The quality of product is excellent and their delivery and tracking is faultless. I would recommend them every time”

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Posted 4 months ago

“I was very doubtful about purchasing from this seller - I am pleased to say my doubts were groundless. My order was delivered well within the timescale offered and the item arrived in new condition and was very well packaged - The item is of good quality and my partner is very pleased with it. I will buy from this seller again and i would recommend them to any other potential customers.”

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Posted 4 months ago

“Always great quality and true to size! Really fun t shirts and very reasonable! My go to for clothes”

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Posted 4 months ago

“Light in the box T-shirts are great, they fit well and have permenant print. the prices are good, but even better when they do special offers and reduce them by up to 50%. Delivery time is on a par with similar companies. They are good quality shirts, that's why I have bought at least 6 of them.”

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Posted 4 months ago

“Good service all round.”

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Posted 4 months ago

“Love these trousers, so comfortable for doing yoga. Product arrived very quickly.”

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Posted 4 months ago

“They are good, but over say €100 the postage should be free! They are also very hard to contact!”

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Posted 4 months ago

“Unusual and alternative items delivered promptly”

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Posted 5 months ago

“Quick delivery clothes look as advdertised very good prices .just lovely clothes that cost less x”

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Posted 5 months ago

“I'm very happy every thing had so far only wish orders bid not take so long to get”

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Posted 5 months ago

“First purchase went very well, LightInTheBox kept me informed on delivery times, item arrived as expected and very pleased with it.”

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Posted 5 months ago

“Allways being very pleased with my purchase..free shipping would be a bonus..”

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Posted 5 months ago

“very quick delivery perfect fit”

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Posted 5 months ago

“Its nice app I like the product of Lightin the box. Thanks”

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Posted 5 months ago

“Quick delivery and great quality”

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Posted 5 months ago

“Easy to order, good choice, good delivery and clothes of good quality and fit. Great value.”

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Posted 5 months ago

“What can I say? I got just what I wanted,”

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Posted 5 months ago

“Easy to place the Oder, item came very quickly and I was delighted with it. Very polite company to deal with. Highly recommended.”

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Posted 5 months ago

LightInTheBox is rated 3.8 based on 9,093 reviews