LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,085 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,085 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are good, but over say €100 the postage should be free! They are also very hard to contact!”

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Posted 3 months ago

“Unusual and alternative items delivered promptly”

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Posted 4 months ago

“Quick delivery clothes look as advdertised very good prices .just lovely clothes that cost less x”

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Posted 4 months ago

“I'm very happy every thing had so far only wish orders bid not take so long to get”

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Posted 4 months ago

“First purchase went very well, LightInTheBox kept me informed on delivery times, item arrived as expected and very pleased with it.”

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Posted 4 months ago

“Allways being very pleased with my purchase..free shipping would be a bonus..”

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Posted 4 months ago

“very quick delivery perfect fit”

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Posted 4 months ago

“Its nice app I like the product of Lightin the box. Thanks”

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Posted 4 months ago

“Quick delivery and great quality”

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Posted 4 months ago

“Easy to order, good choice, good delivery and clothes of good quality and fit. Great value.”

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Posted 4 months ago

“What can I say? I got just what I wanted,”

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Posted 4 months ago

“Easy to place the Oder, item came very quickly and I was delighted with it. Very polite company to deal with. Highly recommended.”

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Posted 4 months ago

“Great items that are great value , delivery times are a bit long , but who cares , I'm happy to wait for coolness”

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Posted 4 months ago

“Great value, and excellent customer service. I am a repeat customer delighted with my purchases.”

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Posted 4 months ago

“Bought 1 of the linen tops and it fitted perfectly. The size guide was really helpful as not many online mens clothes sites don't have them. They use a generic XL or L which puts me off buying something and it not fitting. Anyway great shirt and I will buy again.”

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Posted 4 months ago

“A great service and a good product. When ordering from abroad to the UK I am usually wary whether the product will arrive. In this case it was earlier than expected. I will definitely use them again.”

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Posted 4 months ago

“As always I am not only delighted with all the products but this company is very efficient at delivery and keeping you informed. The prices of their goods is only beaten by the quality. I highly recommend this co. to everybody.”

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Posted 4 months ago

“I want to return some items and I’m finding it impossible”

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Posted 4 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102923920 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 4 months ago

“The after sales communication is too complicated and even ridiculous. You need to develop a more straight forward method. I'm already becoming frustrated with you”

Helpful Report

Posted 4 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102917352 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 4 months ago

“Great quality polo shirts. Good fit on a large size. Thank you very much”

Helpful Report

Posted 4 months ago

LightInTheBox is rated 3.8 based on 9,085 reviews