LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All t-shirts bought are of a very high quality, the designs are good too, have had a few positive comments when I have worn the shirts.”

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Posted 3 years ago

“I loved my wedding shoes, really comfy and sizing was right. Delivery takes a while and isn’t really easy to figure out from the details onscreen hence four stars”

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Posted 3 years ago

“Customer service is amazing. I wanted to send back the dress but they offered reward to me. I can use it for my next shopping. I love this online shop. They have many fantastic dresses. My yellow dress is perfect for my next trip to Punta Cantara. I recommend to everyone to use this online shop. Ladies!!! It's your online shop! Cheap and fantastic dresses! Don't miss out!”

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Posted 3 years ago

“Dresses and jewellery I have bought from light in box are very good .”

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Posted 3 years ago

“I bought what was supposed to be a size 10 jumpsuit but when it came, there was no size and it did not fit. Trying to return it and customer service seem very unhelpful.”

LightInTheBox 1 star review on 18th January 2022

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Posted 3 years ago

“Very bad site. Don't order from them. I never got reimbursed although I sent the product back. The dress was too big, the measurements were not at all as marked on the website. Once I sent it back they stopped responding.”

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Posted 3 years ago

“Delivery took weeks item was poor quality and did not fit......item came from China”

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Posted 3 years ago

“Clothes way too small, all rubbish. I won’t order from these again. I took my sweatshirt that would only fit a child to my local childrens hospice charity shop. I wasn’t,t going to pay for return postage to CHINA!!!”

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Posted 3 years ago

“This maxi dress is pure GARBAGE. They will NEVER get another penny from me. Just think I was planning on ordering 15 more dresses. Doesn't look anything like what I ordered 😡😡😡😡😡😡😡”

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Posted 3 years ago

“I ordered a special dress for a very special occasion. The dress arrived in good time and is good quality but is completely unwearable as it has blue marks underneath the beading in the front, along every seam, and in various other places not along seams. I contacted the company over a week ago and I sent close up pictures. Their response was that the cold weather must of caused this!!! There is a jacket with this dress and it is perfect with no marks. They are telling me to keep the dress and they will give have my money back or offer me 60% of cost in rewards. I still don't have a dress I can wear and I would like to be fully reimbursed and they can have their dress back and try to sell it to some other poor soul. I will not order from this company again.”

LightInTheBox 1 star review on 14th January 2022

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Posted 3 years ago

“I need to hear from you pls asap As I need a answer from you about my order pls”

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Posted 3 years ago

“Very slow delivery, almost been a month”

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Posted 3 years ago

“Terrible company. Ordered Christmas presents to our family in New Zealand. Has no idea it was actually being posted from China. Said 5-7 business days. Ordered beginning of December. Sent via two parcels. First one never arrived so got a refund. The other parcel also Christmas present but still not delivered. Totally useless company”

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Posted 3 years ago

“Paid a high price for a Halloween costume because they promised to deliver well before October 31. But it was late November before it arrived. I’ve repeatedly requested a return/refund with evasive and ridiculous responses including links for “ help” to useless webpages. Never got a refund or any satisfactory response. Don’t waste your money with these guys.”

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Posted 3 years ago

“Would never order from this so called company again. The outfit ordered was not true to size and very very badly made. It was absolutely impossible to return and receive a full refund. The profits this company makes must be as a result of all the refund money they keep. WARNING DO NOT USE”

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Posted 3 years ago

“Poor after sale customer service if you order from the uk and need to refund forget it, not happening you will be left with an unwanted item going by my personal experience.......”

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Posted 3 years ago

“Really happy with item I purchased from this website. Arrived after a slight wait but it was Christmas period. Item as described and pictured”

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Posted 3 years ago

“5months and I am still waiting for an order how does this hoax work?”

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Posted 3 years ago

“Unhappy with my order! Really poor quality items and it wasn't even that cheap. I ordered a $30 wedding garter set that looked like it was part of a halloween costume. Looked nothing like the website - exposed threads, cheap looking tulle and sequins. No way I can use it. I also ordered some mini fairy lights - really poor quality wire that looks like it is going to break. really dodgy looking. So not happy with the return process - they said they would give me only a 10% refund. Um, no! Major faults with an item - I wouldn't have purchased if I knew about it - I want a full refund. DO NOT ORDER.”

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Posted 3 years ago

“Waited ages for a swimming costume - when the package finally arrived it was a black bikini bottom that was not even in my size!! still waiting for a response from them regarding my original order, or a full refund.”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews