LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Excellent products great quality and perfect delivery”

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Posted 2 years ago

“I will be writing in a bad review. As far as I can see this is a scam company.”

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Posted 2 years ago

“Unable to get on website to arrange a return Sent item back regardless with covering letter think i can kiss my money goodbye would not recommend this website”

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Posted 2 years ago

“I purchased two glass vessel basins for bathroom vanities, they arrived within a week and are beautiful. However one was supposed to come complete with faucet and it didnt. So buyer beware. Separate purchase a light and kitchen faucet. Arrived very quickly and very happy with purchase, although house still being built so cant say if they will work ok when they are installed.”

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Posted 2 years ago

“Dress ordered and paid. No delivery. No reaction from customer service. This is fraud/scam. Please don’t order from this website.”

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Posted 2 years ago

“Ordered 2 items, one was great. The other one was missing 2 of the 3 items pictured. Will not buy from again.”

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Posted 2 years ago

“This company will take your money and not deliver your order. Lightinthebox is scamming innocent people. Please i am in my correct senses and my problem with them is real. I warn you not to support, buy from them at all. You will be sorry”

Helpful Report

Posted 2 years ago

“The item they sent was nothing like the picture. It was the poorest quality you imagine. I asked for a refund and returned the item at my own cost as requested but they closed the case without any refund. DO NOT TRUST”

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Posted 2 years ago

“My packages was addressed wrong and I can't get it because packages have been returned to sender so I can not get my packages”

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Posted 2 years ago

“Absolutely awful ! Never buy again from this company. Quality was awful threw dress in the bin 🗑”

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Posted 2 years ago

“Pls do not order from this company! The delivery dates keep changing and they refuse to give you a refund! I will be speaking to my bank about a chargeback and I encourage everyone else to do the same!”

Helpful Report

Posted 2 years ago

“Ordered my items weeks ago paid nearly £200 for items and shipping and still being processed! Absolutely no way of contacting this company just avoid at all costs or wait months for items or just lose your money”

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Posted 2 years ago

“Been waiting weeks for a dress I ordered and paid for. No email order not even showing on account found this site on fb I'll make sure fb know not to order from this site in future.”

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Posted 2 years ago

“Its been 3full months since i ordered a wig from them. It hasn't arrived till today the are definetly scammers, will NEVER order from them again. I don't think i will even get a refund from them.”

Helpful Report

Posted 2 years ago

“I ordered a dress on January 11 and did not receive in my mailbox until January 28. When I opened it I was shocked at the quality of the material... it is cheap. The dress looks cheap. The dress does not look like the picture. I have been in contact with customer service but was told the dress is not returnable because it was "custom made" for me. I ordered the dress per the guidelines for the measurements that should fit but the dress did not fit. This company does not stand by their product. I do not recommend you to order anything from this company. Its a scam company.”

Helpful Report

Posted 2 years ago

“Poor quality product. Cheap material and totally useless. Return too difficult you have to pay to return it to China!!! Will never order from this site ever again! Buyers beware! Spend your money with a reputable company”

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Posted 2 years ago

“Merchandise is not as described.Return policy cost more than the item you bought”

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Posted 2 years ago

“This company don't deserve one star at all. Won't accept a returns and make this very difficult and costly so i am now stuck with a £25 dress that is made out of the most awful, shocking material like tissue paper. Never would i visit this site again. Absolutely disgusting!”

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Posted 3 years ago

“WARING China scam company I ordered last year, the package never arrived and they are saying they do not provide refunds. Seems like a scam, avoid.”

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Posted 3 years ago

“I bought a lace front wig from them, the lace part was shown as large and wide. The wig I received had a small lace strip, nothing like the picture on their website. It was useless to me. I opened a case with PayPal, and even though I had to return the wig to China I got a full refund , even for the postage back to China. The postage refund came straight from PayPal. I would never buy from them again, but if you want to make sure you use PayPal.”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews