LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,108 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,108 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ho effettuato due ordini a distanza di qualche settimane l'uno dall'altro per uno stesso prodotto. La spedizione è stata abbastanza veloce (15 giorni circa) e l'acquisto di ottima qualità. Aspettative soddisfatte.”

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Posted 4 years ago

“Erittäin hyvää toimintaa.”

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Posted 4 years ago

“I really enjoy the range that is available from LightInTheBox as most of the products I have ordered over the past few months were items I cannot buy in Australia, plus the quality of most of the items is excellent.”

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Posted 4 years ago

“Super site”

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Posted 4 years ago

“Articolo come da foto e descrizione, arrivato in tempi giusti. penso che ricomprerò.”

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Posted 4 years ago

“perfetto, tutto ok”

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Posted 4 years ago

“Vše chodí v pořádku jsem spokojená.”

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Posted 4 years ago

“A large variety of products at reasonable prices”

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Posted 4 years ago

“Hade som proplemz with my pakege but the costumer service really helped me in a good way. Can really recommend the website.”

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Posted 4 years ago

“Très bien, jolies couleurs, simple d’utilisation mais ne tient pas longtemps la charge.”

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Posted 4 years ago

“Unfortunately the led lights I ordered arrived faulty.After emailing customer services and expressing my disappointment in a review. Customer services responded by agreeing to give me a full refund .I have now changed my review to 4 stars .”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We apologize for the product is not working. But we are afraid that you misunderstood us. We did not refuse to refund you. Please be advised that normally we need customers cooperation to send us some photos/videos to show the quality issue. Then we can apply for a return for the orders. We appreciate your understanding in advance. However, we can fully understand it might be difficult for you to provide the photos/videos. As we truly value you as our customers, we will not need you to send the information any more. We'll help you resolve the problem with our greatest effort. I had conducted new Ticket ID =22585816 in our ticket center and provide new solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know your decision. Thank you for your cooperation.

Posted 4 years ago

“I am a very satisfied customer. Thank you so much.”

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Posted 4 years ago

“I really got helped on a perfect way. Can rekommend shopping on the webiste”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I am glad to help. We sincerely apologize for the order delay. This second order #42292576 was delayed due to the unexpected high demand of the products. The original estimated shipping date was Jan. 2nd. We asked the suppliers to prioritize the processing and your entire order had been shipped out via two parts on Jan. 4th and Jan. 5th. In order to meet your satisfaction, I had conducted new Ticket ID =22585634 in our ticket center to follow up your case and will apply for a compensation for you. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“molto bello utile dato che ha una spina ubs e quindi con un power bank può essere usato anche senza corrente interessante anche l interrutore a contatto con 3 posizioni molto soddisfatto !”

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Posted 4 years ago

“Very good product!”

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Posted 4 years ago

“החבילה הגיעה מהר והיא בדיוק כמו בתמונה. נהנתי מהשירות ומהמוצר”

LightInTheBox 5 star review on 9th January 2021

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Posted 4 years ago

“Site très intéressant autant pour le choix que pour les prix. Tout ce que j'ai acheté était bien emballé et est arrivé dans les temps convenus. Juste un petit bémol sur le temps de livraison c'est un peux long mais c'est bien marqué sur le site il n'y pas d'embrouille. Vraiment très bien”

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Posted 4 years ago

“I bought sea shoes and thy are very good 👍👍”

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Posted 4 years ago

“Having to return an item (that took ages to arrive) to CHINA - ridiculous.”

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Posted 4 years ago

“Ordered large men’s cycle jacket £55 and received large women’s!! Unable to return as not within 7 days. Disgusting service and will not use or recommend light in the box to anyone!”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help you investigate the case further. If we confirm the product was wrong shipped, we'd like to take full responsibility of it. Please don't be worried. I had conducted new Ticket ID =22579954 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,108 reviews