LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,085 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,085 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nearly every thing that I have bought from this store has been the wrong size and I have got to suffer the consequences by having to accept 30%discount back, but nothing to do with me if the right clothes were sent or if their factories would get there sizes right,Mr T Trainer”

LightInTheBox 5 star review on 3rd September 2024

Helpful Report

Posted 2 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 103071730 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 months ago

“Up to now it's been good still awaiting other orders so can't comment until I receive all other orders .”

Helpful Report

Posted 2 months ago

“Very happy experience, an I'm fussy :) I needed to make some changes, reached out to Cs, very fast response, super helpful andfriendldy. Highly Recommend and confident to ouder again”

Helpful Report

Posted 2 months ago

“Theodora is my granddaughter and I sent a jewellery making kit for her birthday. It arrived on the actual day and she couldn’t wait to get stuck in!”

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Posted 2 months ago

“Great company to do business with very fast delivery really pleased”

Helpful Report

Posted 2 months ago

“Good quality products at reasonable prices. Lots of opportunities to buy when on offer. Really pleased with all my purchases. Highly recommended.”

Helpful Report

Posted 2 months ago

“I'am currently waiting a response on my last delivery. To date I'am pleased with them.”

Helpful Report

Posted 2 months ago

“This cotton dress is great value for money. Well made, looks great. Thank you.”

Helpful Report

Posted 2 months ago

“Have purchased several shirts with this company over the last few years and all have been of good quality with some unusual but comfortable materials in their manufacture. Not only colourful but good value for money and on the odd issue their customer service has been excellent.”

Helpful Report

Posted 2 months ago

“Great value products delivered quickly. I ordered custom printed shirts and they look great. Excellent value for money. I have already ordered again.”

Helpful Report

Posted 2 months ago

“Bought a 1920s style dress, it arrived quickly and looked amazing in person”

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Posted 2 months ago

“Have purchased many times from this site and will continue to do so, great service and excellent delivery time”

Helpful Report

Posted 2 months ago

“lightin the box is an excellent site,many of the things they sell are excellent and their service are great”

Helpful Report

Posted 2 months ago

“So far everything I've purchased has been good quality and vfm. I love this site and buy most of my clothes from here. Brilliant”

Helpful Report

Posted 2 months ago

“Product was poor quality and did not look like the pictures on the site. I submitted a review of the product but it has not been published on your site”

Helpful Report

Posted 2 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 103048267 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 months ago

“Excellent quality and service”

Helpful Report

Posted 2 months ago

“Looks as advertised great value nice material I had the blue stripe well made would recommend and will buy again”

Helpful Report

Posted 2 months ago

“Very pleased with the garments supplied. Thank you for your service.”

Helpful Report

Posted 2 months ago

“Bought a new dance dress. The fit is perfect for me, but if you are half a size bigger, then suggest you move up one size. It is exactly as the picture and I received this before the expected date. Very pleased with the service I received. Thank you.”

Helpful Report

Posted 2 months ago

“My wife and have mostly been satisfied by the products we have bought,any failings we had have been our misreading details.lbox keep you updated on the shipping and delivery on time.”

Helpful Report

Posted 2 months ago

LightInTheBox is rated 3.8 based on 9,085 reviews