LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,100 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,100 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Placed 1 order and delighted with quality and delivery. Have now placed second order for several items and if service is same will place further orders in future.”

Helpful Report

Posted 2 years ago

“Recently purchased a shirt from the company. It’s important to pay attention to size chart! Great product but delivery a little slow”

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Posted 2 years ago

“I have never had any problems with shopping with LightInTheBox. From quality products to efficiency of delivery and customer service.”

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Posted 2 years ago

“great designs and material and fit really well shipping however takes a long time to the uk”

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Posted 2 years ago

“Excellent quality shirt that I purchased recently, One received very quickly, second shirt is on its way. Great value for money and a perfect fit.”

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Posted 2 years ago

“Good service, quality and true to size would recommend”

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Posted 2 years ago

“Lovely Colours Easy used Fast Delivery”

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Posted 2 years ago

“My wife and son are very happy with the items purchased”

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Posted 2 years ago

“Brilliant site to find clothes you would not see anywhere else. Affordable prices and value for money. Really quick delivery”

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Posted 2 years ago

“A very good company, public relations 5 stars 🖒🖒”

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Posted 2 years ago

“Awful service. I have not received a refund of £39:27 for two dresses sent back. They did not fit me. I need a refund please. Valerie Hone”

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Posted 2 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26804367, Would you please login you litb account and reply when you are free? Sincerely Customer Service

Posted 2 years ago

“Always very satisfied with my purchase good service and delivery”

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Posted 2 years ago

“LightinTheBox make it very hard to return goods which do not fit/are different from how they appear on their website.Customer has to pay for return postage to China, and LiTB do not give full refunds.”

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Posted 2 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here. For your issue, could you do me a small favor, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible? The order ID65010973 you wrote is null. Sincerely Customer Service

Posted 2 years ago

“Fast delivery and product exactly as detailed”

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Posted 2 years ago

“Delighted with the whole process of using LightinTheBox. The ordering was easy, the delivery came when they said it would and my dress is beautiful! What more can one ask for?”

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Posted 2 years ago

“Absolutely happy with everything”

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Posted 2 years ago

“Nice fit to size”

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Posted 2 years ago

“Super ok. Great website”

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Posted 2 years ago

“Pretty sure I have already reviewed this. Disappointingly small and nothing like the illustration photos. Mine only show light at the tips of the optical fibres. Won’t buy them again”

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Posted 2 years ago

“Been a pleasure so far in making purchases from this site,,”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,100 reviews