LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have already ordered another dress in a different colour. The dress is 4 inches too long but easy to turn up. I am a in between a size 12/14 and the xl is a little bit big. I’ve ordered a large this time.”

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Posted 2 years ago

“Very slow delivery. No returns label supplied. Slow to refund.”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26431932, Would you please login you litb account and reply when you feel free? You can also find the message in your email# mar****ine@outlook.com Sincerely Customer Service.

Posted 2 years ago

“Thanks for the products here my pixie cut wig I purchased is just the best”

LightInTheBox 5 star review on 6th July 2022

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Posted 2 years ago

“I purchased 2 dresses only to receive one, I tried contacting customer service if y, ou can call it that, there is no one to actually speak to still not resolved my problem, I want to cancel the missing dress BUT HOW very disappointed with the websiye”

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Posted 2 years ago

“A very good company to order from, my goods were as advertised and of great quality, will use this company again when needed”

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Posted 2 years ago

“No complains”

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Posted 2 years ago

“Very good quality great delivery very pleased with my order exactly what description said”

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Posted 2 years ago

“I have ordered a few things from this site & have a few opinions of my own. You must check the sizing charts on everything u order. The majority of ladies wear is targeted at perfect 6’ tall, size 0 model, not so good if you’re 5’1” & a size 16, so expect to pay extra for alterations if u can’t sew like me! 🫣 Expect a lengthy wait for delivery to the UK & beware that delivery dates are not always honoured. I’m essence you CANT return items, it’s just not feasible, so check reviews for extra sizing, fabric or extras the info guide doesn’t give you! It’s a good & varied site with exceptional choices, you just need to be careful as noted above. Enjoy your purchases & good luck 😉”

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Posted 2 years ago

“I recently made my first purchase on "Light In The Box" and I was pleased with the delivery. The option to insure against 'extra charges' was refreshing and assuring in light of the 'scam messages' we all receive these days. I was also delighted that all three items were in the one package, and they arrived relatively sooner than other websites I have used in the past. I would quite happily order from here again without any reservation.”

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Posted 2 years ago

“I ordered a beautiful 1920's Gatsby Charleston Sequin Cocktail Dress, it was half price, Absolute Bargain! delivery was quick, very pleased with my overall experience. Will definitely use again.”

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Posted 2 years ago

“The little frog's are delightful.”

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Posted 2 years ago

“I have purchased several items from ltb and so far I have not experienced any bad items,shoddy items ,or poor delivery of items”

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Posted 2 years ago

“Good service, would use again.”

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Posted 2 years ago

“Great delivery service,great quality of t-shirt. Thanks!!”

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Posted 2 years ago

“I believe that LightInThe Box is amazing. The customer service is excellent and response time is amazing. I know and belive that I have any difficulties awith an order or delivery I will have their full suppport in resolving the situation.🤘🙌😊👍”

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Posted 2 years ago

“I'm so in love with the dress”

LightInTheBox 5 star review on 5th July 2022

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Posted 2 years ago

“Great product plus quick delivery considering from where came.”

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Posted 2 years ago

“Products received promptly, high quality and reasonably priced. Good value for money.”

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Posted 2 years ago

“products were of good value but sizes were a bit erratic. I have requested return notes for the return of two items not needed but so far nothing”

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Posted 2 years ago

“I am most disappointed as this was my 1st order with Lightinthebox. After 2wks I received 2 identical, very crushed tennis skirts on June 25th. I have given feedback &, as requested, sent daylight & fluorescent light photos of the skirts. The creases have not dropped out of the skirts & as yet my problem has not been resolved.”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26362153, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews