LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,110 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,110 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“worst product I've ever bought! I ordered some Water purifire from this company and when they arrived, I put them up, only to find they don't work! have tried everything but the wires are broken. these cost a lot for what they are and now they don't even work. How do I get a refund?”

Helpful Report

Posted 4 years ago

“Very Nice and Amazing product but this site needs some improvements . The dilevery is late from the mentioned times . The product is 98% good but overall the service is amazing .”

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Posted 4 years ago

“I write a review because I want to share my shipping experience. Delivery is too late. Not standard price with standard quality. I did not get 100% quality products. Customer services is irresponsible. At the end I am happy to get my products. I have request, Please improve quality, customer support and quick delivery. Thanks”

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Posted 4 years ago

“Amezing Shopping service ..... Such a great work for us and amezing products on this platform But shipping is too slow.but I satisfy with this product”

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Posted 4 years ago

“This is a nice experience shipping so many products from here. This is very useful at this time and this helps me a lot.But there are some negative aspects too. The quality of products is not hundred percent good.There are duty fees too.But overall this is very good.”

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Posted 4 years ago

“Very good and interesting service I never seen this type of service good online shopping experience”

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Posted 4 years ago

“I ordered this online site last week. I face couple of problem here. Their shipping charge is higher than other company and their shipmen is very slow. But other is well.”

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Posted 4 years ago

“I like so much Because I found everything I needed in it And also It is very easy to shop.But the process of getting the product is slow.Also quality is not as shown in the website.But some goods are more than expected for a low price.I would expect a low quality product but the quality was fine for the price.Overall satisfied”

Helpful Report

Posted 4 years ago

“it's a great and amazing app”

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Posted 4 years ago

“I have recently shopped online from LightInTheBox. The price of the product and customer service is satisfying. But the shipping is slow. The product is not 100% qualitiful. But considering the price, it is good. Overall my online shopping experience from LightInTheBox is good and satisfing. This experience is certainty better than the previous ones.”

Helpful Report

Posted 4 years ago

“LightInTheBox is one of the wrost site.LightInTheBox shipping is slow,duty fee”

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Posted 4 years ago

“Lightinthebox has really helped me when it comes to shopping online. Their customer care has always been swift to attend to any questions I have, such as when delivery sometimes becomes slow, or when my payment sometimes doesn't get confirmed on time. All in all they have always come through and I will surely recommend anyone new to online shopping to try out LightInTheBox. I am very sure LightInTheBox can still make some improvement.”

Helpful Report

Posted 4 years ago

“This company is very good and interesting I never seen this type of service before I really thank you for sharing this service. The best online shopping experience”

Helpful Report

Posted 4 years ago

“It is very easy to shop.But the process of getting the product is slow.Also quality is not as shown in the website.But some goods are more than expected for a low price.I would expect a low quality product but the quality was fine for the price.Overall satisfied.”

Helpful Report

Posted 4 years ago

“Excellent service! I just order on LightInTheBox for a product and they did not take a long time to deliver. Which make me so impressed! the quality of that product was 90%! At first i couldn’t rely them. I recommend LightInTheBox services to all to try. Overall satisfied”

Helpful Report

Posted 4 years ago

“I ordered this Online site last week but there site are slow for shipping and there shipping charge are high other one. But other all is ok.”

Helpful Report

Posted 4 years ago

“LightInTheBox is a great platform for all kind of online shopping. They never compromise with their product, service & delivery. Their return & refund policy also best I have ever seen. It is very useful for all kind of people. I recommend it hundred percent for all types of people. Thank you”

Helpful Report

Posted 4 years ago

“This is the worst product ever bought! I have ordered some LED lights from them and when they arrived late, I put them up, it wan not working! I took the light to the service center, & they found the wires are broken. these cost a lot for what they are and now they don't even work. How do I get a refund?!”

Helpful Report

Posted 4 years ago

“I haerd your service use to be the best among all but then, I have to dealt with the expensive price tag on your good and I don't actually really saw that quality in it though buh is cool and the shipping is too slow for me even after selecting the easiest way..I still have to wait for some time extra,so I will only give you three star”

Helpful Report

Posted 4 years ago

“The snap deal is best online shopping platform. There are many online websites where you can buy the cheapest products. But recently I had a great experience with a web site deals with only half of the price i.e with minimum cost. we can get hands-on experience and feel the product in real-time”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,110 reviews