LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT BUY FROM THIS COMPANY, THEY ARE THIEVES. THEY WILL NOT RETURN YOU ANYTHING THAT YOU BUY FROM THEM. PLEASE DO NOT BUY ANYTHING FROM THEM PLEASE. ALSO WHAT YOU SEE ON THE WEBSITE ITS NOT THAT WHAT YOU ARE GETTING.”

Helpful Report

Posted 3 years ago

“Do not buy from here, the co.make it impossible to return”

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Posted 3 years ago

“No Light in the Box, avoid avoid avoid, complete ripoff”

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Posted 3 years ago

“I am trying to send back a dress that does not fit and it is impossible. I have gone to great lengths but still cannot get a ticket to contact customer service. Why do you need a ticket to contact customer services. I will certainly not order from them again. Regards Disgusted”

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Posted 3 years ago

“Be aware! Need to be 100% sure you want the item before purchasing!! Purchased item. Poor quality on arrival. Offered small discount to keep it. I returned it at great cost to CHINA - nearly £15.00! Completing all necessary documentation. No response from company. Have escalated to “supervisor”. Still nothing. This has cost a great deal of money with nothing in return. Shameful company - I would strongly recommend NEVER to buy from them. Awful experience. Totally ripped off.”

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Posted 3 years ago

“Very happy to buy on this online shop - unbelievable fast shipping and affordable prices.”

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Posted 3 years ago

“It's a amazing website, with top quality things to buy”

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Posted 3 years ago

“So far so good! Delivered in an acceptable time frame and reviews made me feel confident the product was of quality. And it was!”

LightInTheBox 5 star review on 13th July 2021

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Posted 3 years ago

“Easy to order .easy size conversion . Quick delivery. Very happy with product at reasonable price”

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Posted 3 years ago

“Great items purchase t shirts 1 purple & 1 grey with egg on!. Great fit & size. Maybe get the medium size next time.”

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Posted 3 years ago

“Very pleased with my cushion lovely material Just as advertised and very good price”

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Posted 3 years ago

“I ordered two T shirts for my twin grandchildren's birthday and the tracking system and quick delivery time really surprised me. The shirts were exactly as described and of good quality. i will certaily use this company again”

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Posted 3 years ago

“this company is great, quick delivery, items purchased fit well and are comfortable and light weight to wear , full marks would purchase again, and recomend”

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Posted 3 years ago

“Products are fine and good value. Customer service is erratic and seems lacking in my opinion. Delivery delayed and not all emails responded too ( as of today ). Promised remedy also not followed through with in stated time.”

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Posted 3 years ago

“Be Afraid, Be Very Afraid of this company I think I'm just screwed. I received the three dresses I ordered which were supposed to be mid-length but they dragged on the floor and the quality of the material OMG!!!! I tried to log in and it said my information was wrong. so I tried to register and it said I was already registered. I went to live chat she said she was emailing a password reset which I never received. then when I went back to the site they removed the login tab. I had a 2nd live chat she asked me to send her a screenshot of their home page and when I did and it failed stating it was an unsupported file. She said I would receive a password reset but what is the point if they removed the login. from everything I have read, I would need to send it back to China when it shipped from NY. is there anything that can be done about this company's unfair business practices????”

Helpful Report

Posted 3 years ago

“Clothing that arrived did not look like photos. Sent back, according to customer service instructions after contacting, to China, at high postage cost. Followed up for refund, but they kept saying package had not arrived. 6 or 8 months later the package ended up returned to my house. I checked and it had the address they gave me in writing. I gave up.It was difficult to reach their customer service as well. The quality of the sewing on the garments was very poor. Needless, to say, never again.”

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Posted 3 years ago

“Stay Away. I had a hard time trying to figure out where my order was and when I finally got my shoes they were not like the photo, they were made out of plastic like the kind they use for Halloween costumes. I didn't even try returning them after being told all the hoops I would have to jump through. Terrible.”

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Posted 3 years ago

“Refunds on items and postage. I’ve waited 3monthe for the refund but I’m out of pocket for £21 postage they said they would cover. Don’t use this site. They will lie and scam. Shameful really. Customer service is terrible, trying to rectify the refund was like trying to get blood from a stone. By far the very worst company I have had the disappointing time to deal with. Just don’t order from them and shop somewhere else.”

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Posted 3 years ago

“Clothing not sized properly and they make it impossible to get a refund or make a return. Don't buy from here. All of the positive reviews were probably written by Light in the Box.”

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Posted 3 years ago

“TERRIBLE!!!!! I ordered two sizes up to be safe and unless you have pencil stick thin arms, they are way too small. I ordered 5 items and every single one of them had disgusting material and do not fit at all, even ordering 2 sizes up. Do not purchase unless you have super skinny arms. WAY too small and I even ordered 2 sizes up. BEWARE OF THIS COMPANY. IT COST A FORTUNE TO MAIL BACK RETURNS AND THEY DO NOT PROVIDE YOU WITH A SHIPPING LABEL NOR DO THEY PAY FOR THE SHIPPING WHEN IT IS THEIR ERROR!”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews