LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic offers and well priced flask sales are my favourite 😃”

LightInTheBox 5 star review on 28th May 2023

Helpful Report

Posted 1 year ago

“items took forever to come and when they did only two resembled anything like what the clothes that were pictured online. the returns policy is a deliberate trap engineered to discourage from sending the substandard stuff back”

Helpful Report

Posted 1 year ago

Dear Customer, This is Slava, supervisor of customer service, Lightinthebox. So sorry to know this. Now you are in a higher department and my main duty is to help you. Please provide us with the following information: First and last name, your customer number, telephone number and the e-mail address linked to your LITB Account As soon as we have received your information, we'd like to assist you to resolve the problem. Best Regards, Slava, Customer Service Lightinthebox

Posted 1 year ago

“Not happy that I’ve had to send my goods bag with the cost of £65.00”

Helpful Report

Posted 1 year ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 29105510 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 1 year ago

“I absolutely love this site and would recommend it to anyone have told all my family and friends about it and hope they order soon”

Helpful Report

Posted 1 year ago

“I do Love Lightinthebox App, there is so much choice and everything I have purchased has been very Good Quality, really all Affordable.”

Helpful Report

Posted 1 year ago

“I recommend LightInTheBox for everyone honesty people because LightInTheBox are honest. They sent to me very fast and perfect quality items. LighInTheBox I'm wishing YOU more costumers,GOOD LUCK 👍😀. Kind regards Robert”

Helpful Report

Posted 1 year ago

“Whilst planning my holiday this year, I decided that I required new knee length shorts for city walking. I viewed several web sites to find something a little different. Light In The Box certainly catered for my requirements. I was spoilt for choice with the various designs and colours that gave me what I was looking for. After considerable searching online, I settled for a pair of knee length shorts from Light In The Box. When they arrived I was not disappointed. They were the right colour, style and fit. I was so impressed by my choice, that I ordered a second pair in a different colour, which are on their way as I write. I have looked at various clothing items with Light In The Box, and I am delighted with the choice, style and colours available. I am now considering a pair of shoes also. I will use Light In the Box as my first choice in the future. ++++++”

Helpful Report

Posted 1 year ago

“The materials in the articals i have bought is excatly what was stated on the app the sizes were a perfect fit i would recommed this app if you looking for something unique at afforadable prices”

Helpful Report

Posted 1 year ago

“The delivery was prompt (9 days from placing the order), and i was very pleased with the quality of the products, and their style.”

Helpful Report

Posted 1 year ago

“Recently purchased a light blue denim dress and two tops. Lovely soft material. Good fit. Delivery was good.”

Helpful Report

Posted 1 year ago

“The products purchased are of good quality. Its better to buy more to reduce the cost of shipping. In addition, you also save more by buying via the app.”

Helpful Report

Posted 1 year ago

“Great firm to deal with.speedy delivery will buy again.Resonably priced.”

Helpful Report

Posted 1 year ago

“The dungarees were beautiful -just as beautiful as the picture showed them. Delivery was as promised. Very pleased.”

Helpful Report

Posted 1 year ago

“everything ok.good quality fast delivery.more choice of colours”

Helpful Report

Posted 1 year ago

“Great designs and easy care fabric make these garments popular with lazy folks luke me that play golf etc.”

Helpful Report

Posted 1 year ago

“The messenger bag is very convenient and useful, good value and small.”

Helpful Report

Posted 1 year ago

“I’m so happy with my purchase from LightInTheBox , it’s a 10 out of 10 from me”

Helpful Report

Posted 1 year ago

“This a lovely dress material is nice and pink is lovely just right for my holiday”

Helpful Report

Posted 1 year ago

“Very efficient”

Helpful Report

Posted 1 year ago

“I love the diversity of your products and the prices well packed when they arrive Can recommend”

Helpful Report

Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,099 reviews