LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,134 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,134 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the majority of the items I ordered. I have left individual reviews for each item purchased. There were minor issues which I think were more down to mislabelling than a quality issue. I still have to report to customer services so can't comment on that just yet. Very happy with the packaging and shipping times, earlier than the projected delivery times. Items arrived in one parcel and intact.”

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Posted 1 year ago

“As yet, I've only had good experiences with my purchases. Deliveries are swift, and well packaged. I'd recommend LightInTheBox for a good and honest shopping experience.”

LightInTheBox 5 star review on 31st May 2023

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Posted 1 year ago

“my order was as described online”

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Posted 1 year ago

“Absolutely fantastic will definitely visit again”

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Posted 1 year ago

“item was of great quality in short a great deal all round”

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Posted 1 year ago

“I found all very efficient and helpful. I recommended L8ght in the Box to my family and friends”

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Posted 1 year ago

“Ordered a chargeable light for kitchen. Very happy with the purchase. God quality and works as expected”

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Posted 1 year ago

“Items arrived in a timely manner and were exactly what I was looking for”

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Posted 1 year ago

“4/5 stars because there is not even warning from 'Light in box' that you will have to pay extra charges for import duty/tax. The payment will just show up by transport organization. If I would not receive any information from delivery probably I would not receive my item.”

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Posted 1 year ago

“Lovely dress but a little large, but I can take it in. Can't wait to wear it.”

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Posted 1 year ago

“Great Company to order from so easy to order from the website and the choice of clothing is fantastic”

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Posted 1 year ago

“The rat trap is very good, it’s sticky and does a great job”

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Posted 1 year ago

“Lovely cross body bag bought for my grandson to keep his phone ,money and sunglasses safe. Excellent size and quality. Good value for money . Prompt delivery .Thanks . Will probably be ordering 2 more soon.”

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Posted 1 year ago

“I am very pleased with Light in the Box for our 60th wedding anniversary last year I bought my dress from here and there were many admirers. Since than have bought a number of items, excellent deliver and great prices. Well done LtB”

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Posted 1 year ago

“Very impressive 👏 some lovely clothes 😍”

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Posted 1 year ago

“really really happy with the t shirt that i bought from you been waring it to work and im still waiting for the starry sky projection light mini remote control projector but when it does come im sure that i will be really really happy with that.”

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Posted 1 year ago

“I was very sceptical having never ordered before, but needing new dance shoes a member of my class recommended you. When I saw the prices and choices I was very encouraged so placed an order for two pairs totalling £57. It does take a little longer than normal delivery but happily, they arrived for a Ball I was attending. Very pleased with the service and delivery so far. Will be looking and ordering again”

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Posted 1 year ago

“As you enter LITBox you are spoiled for choice by the wide range of choices, I cannot go in without spending a minimum of 1 hour, even at that I find myself going back in later in my day to browse. LITBox is the type of website that you'll find yourself going back time after time. I cannot fault their brilliant shipping, and in tandem with their shipping colleagues my orders have been delivered to me days before their due date. I would love to see larger size footwear for men. Thank you.”

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Posted 1 year ago

“Light in the box is very quick with order fulfilment. My order arrived just as described, and without delay.”

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Posted 1 year ago

“Pleased with both purchases only thing was quite a long delivery time .fine if you are not in a hurry”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,134 reviews