LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Great quality thanks”

Helpful Report

Posted 1 year ago

“Ordered 2 polo shirts and casual shirt . Arrived on time and fitted in accordance with the size chart.”

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Posted 1 year ago

“Excellent value for money, fast delivery, easy returns, interesting items. Clothes I have bought so far all fit very well.”

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Posted 1 year ago

“I must say I am pleasantly surprised with LightinTheBox, I placed 3 separate orders without know the quality and not one item disappointed me.”

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Posted 1 year ago

“Very pleased with the quality and price of the products, good fit, great colours and excellent delivery service”

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Posted 1 year ago

“Advertised articles don't look as good quality when you see them in reality. Also orders slow to deliver.”

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Posted 1 year ago

“i am a customer who is satisfied with most of my purchases”

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Posted 1 year ago

“Excellent service my goods arrived well packaged and exactly as advertised couldn't be more pleased definitely look forward to further purchases thank you”

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Posted 1 year ago

“Arrival was fine However the Sizes Quaity and finish on the products I've recived in the last 6 weeks are definitely not worth what I paid for and the tee shirts combats and trousers are all 2 sizes to small and I went by your sizing charts so you need to rectify that or get on to the manufacturers and get them to resize there products have spent a lot of money with you including postage and can't wear any of the products Kind Regards Paul Bailey”

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Posted 1 year ago

“I am very happy with everything I ordered from LightInTheBox. I would order again if I saw something I liked. The delivery was good too.”

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Posted 1 year ago

“Everything I have ordered has been as advertised and good quantity. Orders have been delivered when expected and tracking info is emailed throughout. Overall a great service”

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Posted 1 year ago

“Got muscle tops for my husband came and very quickly. Product is exactly what it says lovely material”

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Posted 1 year ago

“Good varied choice, quality service”

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Posted 1 year ago

“Excellent value for money with flash sales and lovely items for sale.”

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Posted 1 year ago

“very good on the hole, but would be better if you would sell MENS clothes bigger, printed shirts, coats, a lot of stuff only go up to 3xx, why not 5xx or 6xx. thanks”

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Posted 1 year ago

“Good quality good price good service”

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Posted 1 year ago

“I quite liked the service but the only reason I didn't give full marks is the way that the sizing is explained. The garment that I bought was XL which was a UK 16 but if I had chosen a different garment if I had picked the XL it might have been a UK 14. Just a bit confusing but I will still order from the website if I find something I like”

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Posted 1 year ago

“Very good service and some excellent stuff”

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Posted 1 year ago

“Very good company no complaints”

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Posted 1 year ago

“It was easy and quick too make my purchase and anything I have purchased so far are very good fit and quality”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,099 reviews