LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,106 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,106 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“that company have been working very well. its true that not everything is perfect, but in general my experience was very good and pleased.”

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Posted 4 years ago

“I found out about this delivery company because a friend suggested it to me, it really seems excellent to me, they are very responsible”

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Posted 4 years ago

“Light in the box really made me happy whith good services and fast shopping”

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Posted 4 years ago

“My shopping experience with lightinthebox.com has been nothing but amazing! This is my first time to buy a dress from Light in the box. I received all my items as they are. Their customer service is so good and they have a wide range of amazing products.”

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Posted 4 years ago

“This is amazing online shopping store, mostly I like its fast delivery and products quality. They deliver the products on time. i'm totally satisfied with it but one thing should be improve that is prize please low asap.”

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Posted 4 years ago

“Good company worldest”

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Posted 4 years ago

“I just love there environment... I bought some things from here ... everything was really impressive but they were little late in shipping..but after all it's really best shipping online platform ever... Recommended”

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Posted 4 years ago

“Light in the box is the great company for delivery, shipping, international shipping. They have cheap rates than others. They have intime delivery with safe and secure. They also have features of return without question and refund money instant.”

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Posted 4 years ago

“Wow amazing and aswome sarvice for reyale ejy delivery tnanks..”

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Posted 4 years ago

“I'm very satisfied. Fast shipping, low prices and also I had responses to all my questions”

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Posted 4 years ago

“Hundreds Of Thousands Of Items Find in Lightinthebox, Cheapest Price, Fast Delivery. Discover The Latest In Men'S Fashion. great”

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Posted 4 years ago

“Light box is awsome i have a very good experience with the light box . I just love it.”

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Posted 4 years ago

“I have been extremely happy with the wedding dresses and gowns that we ordered from Light In The Box. PRODUCT very good, exellent quality, Out Some Of Delivery Time, but nothing out of the common PRODUCT It Full!”

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Posted 4 years ago

“Best online shopping company”

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Posted 4 years ago

“The order are really awesome and fast delivery.very much impressed”

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Posted 4 years ago

“We are an international shipping online shopping company. you can talk about some negative and some positive make it looks real”

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Posted 4 years ago

“Graphics are nowhere near what is shown. They are blurry very disappointing. 2 of the shirts do not fit. They say they guarantee satisfaction however 5 emails have been ignored! Even though I was disappointed I was going to keep 3 of the 5 but now I am going to call my bank dispute the charges File a BBB complaint, a complaint with New Jersey attorneys general and another complaint with the New Jersey Consumer protection AGency. I would be happy to post pictures to compare to their ads and your will see the quality of the graphics is extremely misleading!”

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Posted 4 years ago

Dear customer, We regret to tell that you contacted us via incorrect way. All the customers need to contact our customer service department via Ticket, not via emails. This was why you did not receive our reply, since we even did not know that you had a problem with your order. We would like to help you. Our supervisor had conducted new Ticket ID =22618133 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

“Materiales de calidad”

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Posted 4 years ago

“I was initially very disappointed with light in the box . I had ordered led lights and the product was faulty and I was having trouble getting a refund. However after writing a review with one star, customer srrvice contacted me and have agreed to give me a full refund. I am happy to change my review from one star to three stars.”

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Posted 4 years ago

“Unable to return in Uk. You have to send back to China. Check properly before you buy.”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,106 reviews