LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A few of the clothes I have bought have been not so good as the pictures unfortunately. But the ones that were are very good 👍”

Helpful Report

Posted 2 years ago

“Amazing products. Quick delivery”

Helpful Report

Posted 2 years ago

“Love the new products I bought!! Delivered really quickly and exactly as I’d imagined.”

Helpful Report

Posted 2 years ago

“Great item, very cool, and fits well”

Helpful Report

Posted 2 years ago

“Все понравилось, товар соответствует описанию, относительно не долгая доставка. Рекомендую”

Helpful Report

Posted 2 years ago

“Same of the LightInTheBox - delighted with the products”

Helpful Report

Posted 2 years ago

“Very high quality of the products what i am buying. Fast delivery.”

Helpful Report

Posted 2 years ago

“Everything I have ordered has come as described and quite fast delivery”

Helpful Report

Posted 2 years ago

“Love the cushion covers . Very good quality and look fantastic with different and new settee Delivery was quick and ordering was easy .”

LightInTheBox 5 star review on 27th September 2022

Helpful Report

Posted 2 years ago

“Very good, item was high with no damage at all. Very nice and would order again. 5 star”

Helpful Report

Posted 2 years ago

“Excellent so far keep it up nice one Ty 👍”

Helpful Report

Posted 2 years ago

“I was wary of ordering but so glad i did, 5 tee shirts ordered and all 5 are of excellent quality. My size normally is xl and thats what i ordered and the sizes were perfect. Exceptional well packaged and would have no worries about ordering again. 5 *****”

Helpful Report

Posted 2 years ago

“Wish I d learnt of this site sooner.great quality goods as good as any designer shop”

Helpful Report

Posted 2 years ago

“Very good service purchases arrive within dates stated lovely clothes and gifts”

Helpful Report

Posted 2 years ago

“Great product will order from this company again ....”

Helpful Report

Posted 2 years ago

“Excellent service, the men's "T" shirt and polar shirt range I purchased were of good quality, washes okay, I did not see the need to purchase the insurance, I have made 4 separate purchases and the delivery to my UK address was excellent and problem free on all 4 occasions. The only niggle was one of the polar shirts was ordered as a size 4xl, but was a bit tight around the belly, it was more a small size 3xl, as it was only £10, it was not worth sending it back as the quality was good and I can wear it around the house, I have since ordered a size 5xl and at £10 you cannot go far wrong”

Helpful Report

Posted 2 years ago

“I’ve already submitted a review, it was not favourable!!! This was only my 2nd purchase from you.”

Helpful Report

Posted 2 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem. Could you elaborate your problem so that i can provide you with solution? Waiting for your kind response. Sincerely, Chloe Customer Service

Posted 2 years ago

“Unique....could be bespoke, the choice is that widespread and they have items you didn' t know you had to have them...until you saw them here!”

Helpful Report

Posted 2 years ago

“I am satisfied with the goods , but the delivery is taking a long time.”

Helpful Report

Posted 2 years ago

“Pretty dress - I love it!”

Helpful Report

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,099 reviews