LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like to say its one of the most best shops to buy clothing as shirts are correct to size and lovely quality and very good price have used several times now and will use again. 5 stars”

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Posted 2 years ago

“Excellent quality of product 👌 I would definitely recommend, Mrs A B”

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Posted 2 years ago

“Great dress and came quickly”

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Posted 2 years ago

“Good choice good price fast delivery wot more can you ask for”

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Posted 2 years ago

“Terrible product and service, won’t buy anything again.”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26590417, Would you please login you litb account and reply when you feel free? You will also find the message in your email# j**********3@gmail.com I‘m expecting your reply. Sincerely Customer Service.

Posted 2 years ago

“My first order arrived before delivery date. All sizes were true to measurement. I am now waiting for a second order.”

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Posted 2 years ago

“Top class gear for a very reasonable price”

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Posted 2 years ago

“Beautiful dress, I bought size XL - green. It is darker green that it is advertised but it is lovely. I am 1.65m and 75kg. Fits perfect. Definitely would recommend.”

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Posted 2 years ago

“Items were as displayed in pictures, I am very happy with the quality and how they were packaged upon delivery.”

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Posted 2 years ago

“Have been satisfied since i started buying 01/07/22 , i bought some trainers from u happy with them and more items all in all happy customer, like your site. Thankyou.”

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Posted 2 years ago

“Only problem i have is the length of time you have to wait but the things I've bought have been”

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Posted 2 years ago

“Communication was very satisfactory. Quick response to the inquiry. Easy site to use”

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Posted 2 years ago

“Lots of variety, fast delivery, I had an issue with a package resulting in damage to one of the items but the issue was resolved very quickly, definitely recommend LightInTheBox!”

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Posted 2 years ago

“Im so glad to find lightinabox i can order clothes and know they will fit me i love the sales and the clothes best thing ever”

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Posted 2 years ago

“Good quality product but delivery took a long time”

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Posted 2 years ago

“My first order of two dresses which fit very well very happy with them”

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Posted 2 years ago

“Disgraceful company.”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26546270, Would you please login you litb account and reply when you feel free? You will also find the message in your email# s***************r@gmail.com I‘m expecting your reply. Sincerely Customer Service.

Posted 2 years ago

“Very happy with my experience with Lightin The Box and will return.”

Helpful Report

Posted 2 years ago

“Items did not fit but disgusted that I cannot implement refund despite legally able to do so under Sale of goods Act. Would you care to respond?”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26546454, Would you please login you litb account and reply when you feel free? You will also find the message in your email# w********r@hotmail.co.uk I‘m expecting your reply. Sincerely Customer Service.

Posted 2 years ago

“Lovely dresses but pity they were not the size I ordered. In fact, no sizes shown on any of the packaging. Could not do the zips upas they left a 6 inch gap!!! Tried to get a Ticket to return and get a refund but website ignored me. Very disappointed and will not be using company ever again nor will I recommend it to any of my friends. Wasted purchase for wedding and very disappointed with service”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26546628, Would you please login you litb account and reply when you feel free? You will also find the message in your email# d*******y@lineone.net I‘m expecting your reply. Sincerely Customer Service.

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews