LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn’t receive item ordered very difficult to contact them do not order from this company…”

Helpful Report

Posted 2 years ago

“Worst Experience dont buy from this site its fake and scam My first order didnt got delivered and was lost in transit, then started the horror story of refund and claims which is so lengthy for even small value shipments of 4 USD... and amount is still not refunded after 2 months... Dont buy from these sites who operate from china better with Amazon and local sites”

LightInTheBox 1 star review on 23rd February 2022

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Posted 2 years ago

“Worst App dont order anything as my first order went missing and they dont refund any amount even if they lost package as per their so called policy. Dont ever shop with this chinese applications”

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Posted 2 years ago

“Excellent quality with an excellent price. I have no hesitation in recommending LightInTheBox.”

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Posted 2 years ago

“Takes along time to receive orders and after 24 hours of payment you only get 50% of the purchase price...this company is a scam....Do not order from this sight.”

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Posted 2 years ago

“Upto latest purchase all was fine.”

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Posted 2 years ago

Dear customer, Thank you for shopping with us. This is Bloo, supervisor of customer service. I search your shopping history in our system and learned that you have placed 4 orders on our site. By your review I learned that everything is Ok but you give us a 3 stars. Would you mind advise me what's more improvement we could make in our further business? Would you please provide your order number and advise us the point which you consider that we have not met your expectation? Sincerely Bloo Customer Service.

Posted 2 years ago

“Pleased to receive these items. Look good, as in pictures in the app. Received in good time.”

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Posted 2 years ago

“Lovely stuff they have great fit but make sure you order the right size just look at the chart and you can’t go wrong you will love the things and price is good to.”

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Posted 2 years ago

“This dress and jacket came quickly. I did go up I size and it fits perfectly. Made well. It came a bit screwed up but I've pressed it and that was fine.”

LightInTheBox 5 star review on 22nd February 2022

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Posted 2 years ago

“Brilliant company, service Brilliant great quality items.superb value for your money .”

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Posted 2 years ago

“I purchased two toils bathroom, they arrived within a four days and are beautiful. Arrived very quickly and very happy with purchase, the house already being built so can say they will work ok when they are installed.”

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Posted 2 years ago

“I purchase shower curtain, its come with in a week and looks beautyfull.”

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Posted 2 years ago

“Excellent service, fast and reliable, your order arrives exactly on the day they tell you and I have never had any setbacks with them, I highly recommend them”

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Posted 2 years ago

“that a great online shoping”

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Posted 2 years ago

“This online store contains the best quality products both in design and in very accessible prices. I love it because it also has a fast shipping system and I recommend it to 100%.”

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Posted 2 years ago

“Really happy with the quality of the products and the service too. Very fast to respond to any queries and quick delivery.”

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Posted 2 years ago

“Amazing service by them, I really love it and will definitely recommend to my friends and family. Thanks a lot”

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Posted 2 years ago

“They are a reliable company that does not take long to ship the product. The items are of very good quality and the purchase process is easy and secure. I recommend it from my own experience.”

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Posted 2 years ago

“Niceeapp HD jdj jfjf hdh”

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Posted 2 years ago

“This is the most and amazing online shopping platform. I like this platform beques their service i perfect. And i hope other peoples are also like this platform. Best regards for this platform”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews