LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,093 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with all aspects of LightInTheBox”

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Posted 7 months ago

“You had exactly what I was looking for. Excellent speed in sending it to me. Many thanks. Alan”

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Posted 7 months ago

“Good prices, good service. Deliveries could be reviewed.”

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Posted 7 months ago

“My first order with LITB was very successful.I am very pleased with the polo shirt and the quality of the product.Shipment didn't take too long to arrive in the U.K.Tracking was also good.I wouldn't hestate to use LITB again and I recommend them.”

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Posted 7 months ago

“Delivered exactly as described, beautiful product.”

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Posted 7 months ago

“The dress is beautifully made in lovely quality material.Sizing is slightly on large size so i would probably go down a size next time. Excellent customer service and easy to contact”

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Posted 7 months ago

“I love using this company they have great quality items at a very fair price , im ordering almost every week now as they have everything and lots of unusual gifts as well”

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Posted 7 months ago

“Reasonable service depending on Royal Mail's delivery speed”

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Posted 7 months ago

“Always pleased with my items from this company”

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Posted 7 months ago

“I have had a good experience with LightInTheBox good quality products so far”

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Posted 7 months ago

“This is the first time I’ve used LITB and was very pleased with the service. One thing I will say is, always check the sizes per item then you won’t go wrong. Highly recommend”

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Posted 7 months ago

“Great company to buy items from that you want everything i got is great”

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Posted 7 months ago

“Very pleased with the quality of the item - at such a bargain price too.! Delivery tracking information was very helpful. Extremely impressed.”

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Posted 7 months ago

“Very happy this service. Item arrived in good time. Reasonable price for item and postage.”

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Posted 7 months ago

“Hi I am still awaiting informregarding returning the product I purchased ref: Order Details Order Number: 2404140579245648 Order Date: 2024-04-14 05:18:09 Shipping Method: Royal Mail”

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Posted 7 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102753152 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 7 months ago

“very good quality goods funny patterns on t shirts would buy more when poss”

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Posted 7 months ago

“Very pleased with my purchase will certainly purchase again very good delivery service”

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Posted 8 months ago

“I purchased a pair of boots from LightInTheBox at a very good price. They arrived during the period stated on my order, and were well packaged. I am delighted with them.”

LightInTheBox 5 star review on 23rd April 2024

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Posted 8 months ago

“LIGHT IN THE BOX IS A PROFESSIONAL AND FAMOUS ON LINE SHOPPING, WHOSE PRODUCTS, ESPECIALLY CLOTHINGS ARE DESIGNABLE AND FASHIONABLE, GOOD FOR VALUE”

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Posted 8 months ago

“great T shirt”

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Posted 8 months ago

LightInTheBox is rated 3.8 based on 9,093 reviews