LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the below in Medium and it is extra large. There is no way to ship it back for free. I am pretty angry and will just donate it. Walmart Star Hoodie user orders | LightInTheBox Purchase history May 24, 2022 | Order# 4152221396237 | Total $17.63 View details Shipping Arrives by Thu, Jun 16 Edit items Sold and shipped by Hunankeyuanzhinengkejiyouxiangongsi PlacedPreparingOn the way”

Helpful Report

Posted 2 years ago

“Tshirts we’re horrible. Silk screening was so blurry you could not read the message. Sent for refund. Got an incident number and no communication from them whatsoever. Horrible company to deal with”

Helpful Report

Posted 2 years ago

“We am very satisfied with the Quality of goods which we have received.”

Helpful Report

Posted 2 years ago

“Poor fit of dress which has absolutely no stretch in the fabric. So it's uncomfortable to wear. I would like to return it for a refund. But this is far from simple. No returns label is provided, and after some time trying to work out how to do this, I see I have to post it to China at my own expense. What a joke. That will probably be as expensive as the dress. They should make returns a whole load easier. I will just have to throw it in the bin and never use this company again.”

Helpful Report

Posted 2 years ago

“This company makes it impossible to return items no direct email service just complicated returns system. They will ask for a ticket what ever that means. I will probably just give up and lose the money. I would never use this company again.”

Helpful Report

Posted 2 years ago

“There is no customer service. Trying to return an item that was not sized correctly. 😔 Emails back & forth. Many emails didn’t go through. Still waiting to hear something. Very unhappy 🙁”

Helpful Report

Posted 2 years ago

“The delivery was fast considering that the items come from China but the quality and fabric are a big problem. The design of the fabric was beautiful but they promised cotton and both garments were made out of Polyester. The cut and sewing of one of the garments was shoddy. I don't recommend their clothes, even if the design of the fabric is nice, because of the Polyester. The prices are very competitive.”

Helpful Report

Posted 2 years ago

“Love this site, will always buy here 1st.”

Helpful Report

Posted 2 years ago

“Got sent the wrong color and size and waited ages. The company won't give me a refund. Its terrible”

LightInTheBox 1 star review on 9th June 2022

Helpful Report

Posted 2 years ago

“Waited ages for 3 shirts ,that just arrived in time for my holiday, all xxl two were fine but one was 6 inches smaller but still marked xxl ? Return policy so complicated and I was expected to pay for return which was no fault of mine !! Rather discard shirt and NOT used Light in the box again.”

Helpful Report

Posted 2 years ago

“Brilliant t-shirt and great value”

Helpful Report

Posted 2 years ago

“I received a dreadful dress made from awful thin fabric that I paid £32.50 for and is so bad I wouldn't even give it to a charity shop. I could not complete a refund request form as I was unable to click on the submit button. I tried to write a review on their site but surprise surprise could not submit that either. Do not order from this company.”

Helpful Report

Posted 2 years ago

“SCAMMERS! DO NOT ORDER FROM THIS COMPANY! I ordered a standard sized dress that looked nothing at all like the photo when it arrived. They tell you that you can return the item, but you cannot. They even offer discount vouchers if you keep the item, but then make up excuses as to why they can't honour that either. The excuse they used is to say that the dress was a customised order and non returnable. It was just a standard off the rack dress. I WILL NEVER ORDER FROM THIS COMPANY AGAIN!”

Helpful Report

Posted 2 years ago

“I just reviewed my orders from light in the box clothes looked lovely in pics reviews on site were very good .I am shocked at the bad quality in clothes they are dreadful cheap material nothing like pictures.i bought a lot.trying to get a return ticket to send everything back.have learned a huge lesson unfortunately and wonder will I ever get a refund from them.😢”

Helpful Report

Posted 2 years ago

“Good merchandise, price point, delivery service and website.”

Helpful Report

Posted 2 years ago

“Sorry but my experience with this company has not been good. Each article of clothing had a separate size chart and the added on postage tax and insurance was in my opinion excessive. Return policy is also very complicated. I kept 2 out of the five products I ordered and I’m not very hopeful that I’ll get any reimbursement for the others. They don’t really want the stuff returned because of carriage costs so I’m left left with it. I wouldn’t order from them again.”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26138700, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 2 years ago

“Very poo quality, absurdly slow shipping, and they don't allow returns even though they suggest they will.”

Helpful Report

Posted 2 years ago

“I ordered a jumpsuit two weeks ago and not happy with the item. I have filled in the information requested a few times and all l receive is the same response asking the same questions. This is my first time ordering from this company and I will not recommend it to anyone! Poor customer service and the jumpsuit does not look as classy as on the website. It seems unlikely that I will get a refund.as l have not received a QR code! Not a happy customer.”

LightInTheBox 1 star review on 8th June 2022

Helpful Report

Posted 2 years ago

“SCAM YOUR COMPANY STINKS”

Helpful Report

Posted 2 years ago

“Very happy with the dress i ordered, so much i have ordered another one”

Helpful Report

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews