LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very disappointed that the clothes are not like the pictures, and the lack of easy ways to return garments if not happy. also if the postage charges are high why does it take so long to receive the items?”

Helpful Report

Posted 1 year ago

“Item was brilliant, did exactly what it’s suppose to do..”

LightInTheBox 5 star review on 25th April 2023

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Posted 1 year ago

“Very pleased with how quickly i got my items and quailty was excellent love shopping with lightinthebox will defintily be buying more goods at great value thanks guys keep up the ggood work 🫡”

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Posted 1 year ago

“Quick easy process from placing the order to delivery, ordered 2 tops excellent quality and fabulous prints. Unfortunately, i ordered a large and needed xl so kept them for my nephew's birthday present and ordered again.”

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Posted 1 year ago

“Delighted with my shirt good quality fair price . Very happy .”

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Posted 1 year ago

“Excellent product at a reasonable price.”

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Posted 1 year ago

“The dress was lovely, but too tight around bust. I compared uk sizes, but I should have gone a size up. Didn't return as you have to pay postage.”

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Posted 1 year ago

“I bought two items recently - a lovely summer dress and an even more beautiful tankini top with black shorts. Amazing value for money and arrived well before the due date. I am extremely pleased with my purchases and will definitely be buying from LighinTheBox again. Excellent purchases.”

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Posted 1 year ago

“I recently purchased 3 items from Light in the box. Two of the items were GREAT, one of the items was damaged. I wrote to Light in the box attaching a couple of images to explain the damage. I received a message saying they would gladly replace the item as they could clearly see the image on the long sleeved t-shirt wasn't right. Happy with their offer of a replacement. Awaiting New Delivery to arrive”

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Posted 1 year ago

“I have bought quite a few items from LINTB and they have been good quality and plenty of choice”

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Posted 1 year ago

“genuine items”

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Posted 1 year ago

“Have bought several dresses from Light in the Box and have been really pleased with most of them. Sizes vary between outfits so it is best to check before ordering.”

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Posted 1 year ago

“I don' t wear many dresses but I bought a dress form LightInTheBox. A white background with floral design. It is really pretty.”

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Posted 1 year ago

“Delighted that I've managed (at last) to buy a dress online that I'm happy with. Quick delivery, material as expected, but a little wider than I thought it would be. Looks great with a wide belt. Thank you”

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Posted 1 year ago

“Fantastic experience, very quick handling and shipping process, customer service aldo great, highly recommend”

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Posted 1 year ago

“Placed orders and the items were delivered well packaged and the website gave regular updates on delivery.will purchase from them again”

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Posted 1 year ago

“Products were excellent, fantastic price and quick delivery, many thanks.”

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Posted 1 year ago

“I ordered a size 16 dress...I am 14/16 and iit was too tight across my chest. More like 12/14. Gave it away. Other than that it would have been perfect. Very well made!”

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Posted 1 year ago

“So far I have only received good products with great delivery time and updates.”

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Posted 1 year ago

“Delivered in the time specified, arrived well packaged,both shirt's are excellent quality, sizes are spot on ,l would recommend LightinTheBox to anyone.”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,099 reviews