LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Item described as 100 percent cashmere however item delivered is 100 percent polyester . Total scam from China”

Helpful Report

Posted 4 years ago

“I was very happy with the products . It took a time coming ! Could not contact LITB would not reply , Got my product Then received an £18 customs and excise bill for importing to the Uk Will not use again”

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Posted 4 years ago

“Beware ! Never buy from this company!! Poor product, delayed delivery and horrific customer service.”

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Posted 4 years ago

“I received an item too small, but they took take of the problem immediately. I’m pleased.”

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Posted 4 years ago

“My order was placed on 7 Jan still not received tracking number states “This number can’t be found”. There is no way of contacting customer services, only options they have are pre printed drop down question and answers. I have no way of knowing if I will receive the goods or if they are lost and I have paid for them. Will not recommend them.”

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Posted 4 years ago

“Light In The Box is absolutely amazing site for Online shopping. All types of products are available on this site. I really love this site too much for my shopping. They provide good quality product and also reasonable prices. Few days ago I ordered a product for myself and I am really satisfied for their services. But some problem also their products delivery I think they solve their issue and their services will be fast and secure. I am really very happy to shop from here and I also recommend it to everyone.””

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Posted 4 years ago

“This is a good shipping platform. Product quality too good. Their service, price, delivery is also good.i am very happy to shop them and i higly recommend that really this is very nice platform.”

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Posted 4 years ago

“this company is very good, I am really very happy to shop from Light in the box because they have quality products and fast shipping. Highly recommend :)””

LightInTheBox 5 star review on 22nd January 2021

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Posted 4 years ago

“I was happy to deal with them even though I waited for a long time due to pressure on them from the amount of clients, but I understand that, but Customer service style, great price and fast delivery make up for all of that, and I was honored to deal with them”

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Posted 4 years ago

“Es una pagina fiable, funciona de la mejor manera. Para mi gusto ha sido un increíble servicio”

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Posted 4 years ago

“Very good quality, I'm very happy that I received my product before the mentioned time. Good service and the delivery service is also in friendly way.”

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Posted 4 years ago

“The Lightln Thebox online shooing platform are really best services. It was good platform for online shopping. I had an excellent shopping experience with the light in the box company! I used their services a couple of weeks ago buying some clothes for my relative. Best services online platform. Love it”

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Posted 4 years ago

“One of the biggest factors in good customer service is speed, especially when a client is requesting something that’s time sensitive.”

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Posted 4 years ago

“It has very good customer service, cheap price, prompt delivery, return and refund.”

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Posted 4 years ago

“Pues no son perfectos pero son serios y sinceros y siempre cumplen. Light In The Box es la mejor plataforma para comprar. Son realmente asombrosos y muy sinceros. su servicio, precio, muchas gracias. siempre entregue su mercancía a tiempo gracias”

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Posted 4 years ago

“thank you for your deleviry service , it's the best!!! really fast and speed, thank you so much”

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Posted 4 years ago

“They are a very good alternative when buying online, good delivery times and good quality products”

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Posted 4 years ago

“Light In The Box Is A Best Online Shoping Store And I Personally Order A Lot Of Things But Never Disappointed Yet! Sometimes delivery Time Is Late But Its Best To Shop Online!”

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Posted 4 years ago

“Their service is very good & authentic product. Sometimes delivery delay but they honestly deliver the products. Highly recommended.”

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Posted 4 years ago

“There are a lot famous shopping sites but they are not the best solution all the time. one of my friends recommended me this site. first time, I have a doubt about the site. so I ordered some kind of cheap stuffs. I'm glad to say my experience with "Light in the box" was great. This site is one of best alternative shopping sites. their user interface is quite good. It helps to find the product easily.”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews