LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Products good and are from overseas,”

Helpful Report

Posted 3 years ago

“Garments ordered nothing like illustrated, very cheap looking. Not worth the money. Not aware that garments coming from China, would never have purchased if aware of manufacturing location. Do not waste your money buying from this cheap company”

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Posted 3 years ago

“My order arrived in good time. Well wrapped. The size was perfect. Will certainly buy again.”

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Posted 3 years ago

“Good quality product. Delivery was acceptable arrived before xmas”

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Posted 3 years ago

“Great service and good quality will definitely order again from your company”

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Posted 3 years ago

“Great product and arrived just in time for Christmas”

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Posted 3 years ago

“Quick easy quality and most of all on time, and all done in home .👍”

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Posted 3 years ago

“Excellent prompt service”

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Posted 3 years ago

“Very pleased with the quality of the product, especially at that price. Looking through the choices again and will no doubt be ordering again!”

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Posted 3 years ago

“Good prices, great range and delivery is fairly fast.”

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Posted 3 years ago

“Very good products, with fast delivery.I hope that lightinTheBox is always this good as i anticipate that I will be buying more products in the future.”

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Posted 3 years ago

“The tracker feature is useful, the graphics employed are excellent. The quality of the clothes ordered are first class.”

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Posted 3 years ago

“DO NOT USE!!! Dress was horrendous quality. Spent £50 on dress and £20 to return and has been sitting in customs in China for 3 months. Company refuse to give update saying they await its return, despite it being sent tracked so they know where it is and refuse to get it released. £70 out of pocket”

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Posted 3 years ago

“The products arrived a lot sooner than expected and the quality was excellent.”

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Posted 3 years ago

“Great product fast delivery”

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Posted 3 years ago

“I brought this for my granddaughter, she wanted a rainbow dress with Pom poms on the bodice and round the bottom of skirt. This fitted into what she described to me well, so I did not have to make it.”

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Posted 3 years ago

“Absolutely superb service all round. Very highly recommended...!!!”

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Posted 3 years ago

“Most beautiful and secure place to shop”

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Posted 3 years ago

“Excellent product very comfortable would not hesitate to order more products from this seller”

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Posted 3 years ago

“Do not use Do not waste your money Order 6 weeks ago and still waiting Tracking number doesn’t work Won’t refund me Every time I open I new ticket they respond with tracking details that don’t work and mark the ticket as resolved. Fraudulent company”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews