Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

“wish I could leave no stars tbis is a bad company. Quality of clothes is cheap. Sizes are all off by American sizes. Wont return item unless you pay for shipping. Then tells me to gift it to a friend or relative.”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We are really partial of your order does not meet your satisfaction. We will help you further check what caused the problems. Once we confirm it was our fault, we'd like to take full responsibility of it. Please don't be worried. I had conducted new Ticket ID =22051547 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please send us the requested information so we can help further. Thank you for your cooperation.

Posted 4 years ago

“Awful quality, certainly not linen. They will NOT refund my money, told I should have contacted them first and returned the items to China!!. BUY FROM THE COMPANY AT YOUR PERIL...they're despicable.”

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Posted 4 years ago

“I am a person who does a lot of online shopping these days and My package arrived right on time,this is my first time ordering from your site and was worried about not getting my orders on time because of covid pandemic,this time it didnt happen thanks to lightinthebox,please keep up the good service and i will be able to do business with you in the future as well,cheers!!”

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Posted 4 years ago

“Great site for shopping. It is a very nice and secure site for online shopping. I have ordered many items from this site. It's providing a good service. Today I ordered a mini bag from this site.”

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Posted 4 years ago

“Really it's Excellent service. Quick service. great prices. I have purchased a few items from LightInTheBox and once they arrived the quality of them was fantastic. Everyone must come to see this site and check it.”

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Posted 4 years ago

“Good experience with lightinthebox.com this is a good shopping website I bought some t shirt from this website quality is good clothes quality is very good I will visit this website next time again”

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Posted 4 years ago

“Absolutely fantastic company to deal with, I made an error on my order and they couldn't do enough to help me resolve the issue and because they have such a good customer service level they even contributed to the cost of me replacing the items I had ordered incorrectly because I was rushing when I ordered them, I would have no hesitation whatsoever in recommending them and will definitely be dealing with them more often, I used their online messaging service and got good and honest advice and answers,”

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Posted 4 years ago

“Thanks for your shopping”

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Posted 4 years ago

“first im very thanksful for lightinthebox .i recieved my item before i expected days.delivered me very quaickly.and my item packed safely.im very happe about my order.i will order again.im highly satisfied with this service.i recommend this for others.”

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Posted 4 years ago

“Good quality product, really easy to order.delivery updates on timely.i would definitely recommend friends and order again...”

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Posted 4 years ago

“Really it's a very nice company. Its terms and condition are so friendly. Everyone can join this site and get your best experience with shopping and work. Thanks, everyone just This site is very trustable.”

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Posted 4 years ago

“Thanks for your shopping... I feel very easy to shop in this... LightlnTheBox is very helpful and great to buy product... So don't miss it guys...”

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Posted 4 years ago

“Wow, such a wonderful website with wonderful constumer support. Provides quality products and price are too excellent. The shipping was done too quick and communicating with the staff was good. Provides full costumer support. I wish i had found this website before. I recommend you to get product from this website and become regular costumer. I had pretty good experiences and i am totally satisfied by their products and services.”

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Posted 4 years ago

“Absolutely fantastic company to deal with, I made an error on my order and they couldn't do enough to help me resolve the issue and because they have such a good customer service level they even contributed to the cost of me replacing the items I had ordered incorrectly because I was rushing when I ordered them, I would have no hesitation whatsoever in recommending them and will definitely be dealing with them more often, I used their online messaging service and got good and honest advice and answers,”

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Posted 4 years ago

“Very Trusted site . Good experience . So many products for buying. Most important thik they give us real products not fake products. I used this site more than 7 time and I love this site . New user don't worry about anything you order you products . This is a trusted site 👍”

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Posted 4 years ago

“The seller communicated me after making the purchase, though the shipping took a little bit longer, him communicating me helped me a lot.”

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Posted 4 years ago

“It's a very good and trusted website. Had a great experience purchasing with this website. Thumbs up 👍👍”

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Posted 4 years ago

“LightInTheBox give such an incredible experience. There are so many good product with very competitive price. Customer service is aslo very good, the response is very nice and fast. I will recomend LightInTheBox to all of my friends. Thank you LightInTheBox!”

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Posted 4 years ago

“Hi, I'm happy about to say that i got fantastic shopping experience with them and it was easy and conformable to find and choose pessary products and there was product that more than expected. I was happy about their service and customer care was excellent. Thank you for your service.”

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Posted 4 years ago

“it's a greate service i have ever experienced.i recieved my order on time.it took very short time to arrive at me.and i got my item before i expected date.and package is well packed and im higly satisfied.thank you lightinthebox.i will buy agaian.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox Reviews