LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for 4 items 3 weeks ago and then receive message that my items are not available and that they will let me know if the item becomes available. I tried lightinthebox and had back luck. However they did refund me as I requested. No more wasting my time with jack.. lightinthebox. Plus shipping cost is very high.”

Helpful Report

Posted 2 years ago

“Less than 1 star, the quality of the dress is appalling and the returns system inaccessible. I won't be using them again but it appears all reviews are poor, they should'nt be allowed to be trade”

Helpful Report

Posted 2 years ago

“Horrible company. There is no phone number. They sent my item to the wrong address then told me to try to resolve it with ups (!) now they are doing an investigation like I’m some kind of mastermind criminal trying to steal the light fixture I already paid for. Had no idea this is a Chinese company trash”

Helpful Report

Posted 2 years ago

“Several weeks ago i purchased two shirts from this company. Well, i can honestly say they are the worst shirts i have EVER seen. Both were the wrong size, one too large, one too small, the buttons did'nt line up with button holes, sleeves were all twisted round and one was even stained. Absolute garbage, nothing like the picture on line. Probably made by a 5 year old child in some sweat shop in china. Returns are such a hassle, they went straight in the bin. Worthless junk, i will NOT entertain this company again..!”

Helpful Report

Posted 2 years ago

“First time that I used LightinTheBox and found the delivery very fast, the item of high quality and great value for money.. Very good informative on my delivery also. Well done and I will definitely be buying from the app again.”

Helpful Report

Posted 2 years ago

“Buyer beware! A slick website but the size 37 shoes I bought online must have been at least 2 sizes too small. I simply could not get my feet in them. Yes, I was told that maybe I got the sizing wrong and it would be expensive for me to post them back to China. They basically try to wear you down with feeble credits to buy even more inferior products. I persevered on principle but it was a long drawn out and tedious process. DO NOT buy from this company and Unsubscribe yourself, if you want to avoid a lot of irritation and frustration.”

Helpful Report

Posted 2 years ago

“I BOUGHT AFEW DRESSES FROM LIGHTINABOX AND ALWAYS VERY PLEASED WITH ALL THE FIT IS VERY PERFECT AND I FEEL SO COMFORTABLE WITH THEM THANKS SO VERY MUCH WILL ALWAYS LOOK FOR MORE DRESSES AT LIGHTINTHEBOX”

Helpful Report

Posted 2 years ago

“The quality of the goods and the delivery is excellent”

Helpful Report

Posted 2 years ago

“Very happy with the service, app is very good and easy to use. Delivery was super fast which was surprising. Great communication too, always let you know what is happening with order.”

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Posted 2 years ago

“It is a great site with great value clothes, I couldn't recommend anymore, just check sizing and be prepared for a slightly longer delivery time but the clothes are absolutely beautiful and I have bought loads myself for myself and for my family, I love it, absolutely love there clothes and jewellery etc, you are missing something not having a look on this site!!”

Helpful Report

Posted 2 years ago

“Great servis great prices”

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Posted 2 years ago

“Amazing prompt delivery, the quality I received was more than I expected. Would recommend”

Helpful Report

Posted 2 years ago

“I ordered these 2 dresses for my upcoming holiday I ordered them in a small size,as guided by the size chart,fitted true to size,These dresses come in a light material,ideal for the hot weather,well pleased with these dresses and good value for money too”

Helpful Report

Posted 2 years ago

“Chair covers are great, fitted well and were a stretchy cotton material. Took a little long coming in the post but that was ok”

Helpful Report

Posted 2 years ago

“I was very pleased with my product material beautiful in dress and size good took a long time to come so order in plenty of time for whatever event your buying for happy when my parcel arrived very pleased quality excellent”

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Posted 2 years ago

“Brilliant”

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Posted 2 years ago

“Love everything I've had, a great site, superb clothes and highly recommended”

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Posted 2 years ago

“I’m very glad of the service I’ve experienced from lightinthebox I’m over the moon with all my purchases I’ve had from you and i will keep on shopping with you thank you lightinthebox kind regards yours Roseanna”

Helpful Report

Posted 2 years ago

“Perfect and very good value for money.”

Helpful Report

Posted 2 years ago

“Really happy with the recent purchases.”

Helpful Report

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews