LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent the wrong product and couldn’t upload pics on there app as prove. Still haven’t received my original order, do not buy from this company”

Helpful Report

Posted 3 years ago

Dear customer, This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID 23134943 = in our ticket center and provide a new solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 3 years ago

“The service was poor Delivery took too long Jacket sizing is off , far too small Requested return and refund but NO response Dissatisfied”

Helpful Report

Posted 3 years ago

Dear customer, This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID 23134828 = in our ticket center and provide a new solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 3 years ago

“Excellent on line service easy to follow instructions and products well displayed and info good”

Helpful Report

Posted 3 years ago

“the led lights we order are 100% brilint we have them up and work as thay should only thing we found with them is if you power them of you have to reconnect to the network but its not a big deal as ours are perment in the house”

LightInTheBox 5 star review on 16th March 2021

Helpful Report

Posted 3 years ago

“Received the wrong product STILL trying to get a simple request verified, that you will send me what I ordered and paid for!”

Helpful Report

Posted 3 years ago

Dear customer, This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. After checking , I found that the customer service have arranged resend correct item as request in ticket 23059413 . If you still have any problems, we're willing to help .

Posted 3 years ago

“I was very happy with my Apple Watch strap but the shield was a bit small as it’s not clear of the sizing. I was sent 38mm”

Helpful Report

Posted 3 years ago

“Amazing, unique t-shirt ordered for my daughter which we all loved! Well made and good quality which arrived exactly as notified - 7 working days! First time buyer from LightinTheBox and will definitely use again, strongly recommend!”

Helpful Report

Posted 3 years ago

“I will never order from you again the sizes do not match and the products are of poor quality.”

Helpful Report

Posted 3 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID 23126565 = in our ticket center and provide a new solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 3 years ago

“I ordered just before Chinese New Year and had a massive delay with delivery but items arrived as expected and very good”

Helpful Report

Posted 3 years ago

“terrible I could not track my order and when Y watch got here it was a scam and didn’t work and when I’ve tried to get back in contact I have been blanked DONT SEND ME EMAILS EVER AGAIN unless your refunding me”

Helpful Report

Posted 3 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID 23126522 = in our ticket center and provide a new solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 3 years ago

“The products are really good & I have ordered items quite a few times. I did have issues trying to do returns but Customer Service cleared that promptly after I sent email. So all in all very happy with my purchases.”

Helpful Report

Posted 3 years ago

“Great products and service. Very quick delivery to the UK for amazing prices. Definitely going to shop again after my first experience.”

Helpful Report

Posted 3 years ago

“I am happy with my shopping from LightTheBox”

Helpful Report

Posted 3 years ago

“Fantastic. Good quality products that arrive on time great customer service would recommend to anyone.”

Helpful Report

Posted 3 years ago

“Poor service slow response avoid”

Helpful Report

Posted 3 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID 23115133= in our ticket center and provide a new solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 3 years ago

“This application is great for young people who are growing up”

Helpful Report

Posted 3 years ago

“This website of online shoping is awesome, super,responsible,good stock and secure.I won't tell you about this,they ar fake or real, i don't exactly tell you but i heard it they are not so bad.you can buy from this shop if you want.”

Helpful Report

Posted 3 years ago

“This is a very usefull international shipping online shopping company. It is very help to us.”

Helpful Report

Posted 3 years ago

“These apps are very useful. I really like using this app and it has been very useful. This app is very useful and can run my phone well. All in all, this app is very, very good.”

Helpful Report

Posted 3 years ago

“Very serious company, very good products and shipments are fast, the only thing that I criticize them is the guarantees and refunds take a long time to resolve”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews