LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Have been totally satisfied with LightinTheBox and would order from them again.”

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Posted 1 year ago

“Thanks very much for your product and the service I received and I'm very happy with your product”

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Posted 1 year ago

“I was very unsure about purchasing from an unknown company when I first saw this website but I was impressed with the massive choice within the site. I saw a lovely cross-body bag and decided to take the risk in buying it. Result....... I absolutely love the one I bought, very impressed with the standard of service and delivery. Thank you I really love my new cross-body bag.”

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Posted 2 years ago

“A modern company with great choices of products at competitive prices. Driving gloves I ordered are very good quality at a better price than elsewhere”

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Posted 2 years ago

“light in the box is very handy and easy to use”

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Posted 2 years ago

“excellent service goods arrived well packed and secure ..e.mails all the way letting me know when gods arriving...greeat service”

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Posted 2 years ago

“Lightin TheBox have so far sent me 25 orders and there have been no problems of any kind.The merchandise is all good quality and if there has been an issue (always of my own making) they have sorted it out. I have used this word before but they are FANTASTIC.”

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Posted 2 years ago

“My item came with in a few weeks packaging was good no damage not bad quality”

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Posted 2 years ago

“would happily buy them again great lights came very quickly I would recommend”

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Posted 2 years ago

“Good furm to bye from good price good stuffed keep in touch all the time”

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Posted 2 years ago

“I bought this as a present for a friend and she loves it, she said she didn't know how she got on without it. Very pleased I got it for her.”

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Posted 2 years ago

“Making a purchase is simple and easy, shipping is a small bit long but come exactly when it said it was coming and product is exactly as described i 10/10 recommend and 100% satisfied will be buying from here again!”

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Posted 2 years ago

“The idea behind LITB is good, the prices are low and the quality is reasonable. The main problem I see is with sizing All the clothes are modelled by young extremely fit people who are not normally sized. The follow on from this is with exchanges, returns and refund/credits. Another issue is with shipping costs and taxes they come as a bit of a shock. The method of selling reminds me of Piramid selling, they try and try to keep you buying, it becomes almost addictive. The old addige you get what you pay for comes to mind. Having said all that I am sure there are many items offering exceptional value for money.”

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Posted 2 years ago

“Im very very happy with my purchases The only thing is the foot massager and the radio sculppting instrument dident work Everything else was perfect clothes were a perfect fit. Would recommend and have told people about this site may Ryan”

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Posted 2 years ago

“I was very happy with my purchases and my grandson loved his clothes Even though there was a delay I was kept informed thank you”

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Posted 2 years ago

“Bought top for my daughter, she’s very pleased with it. Price very reasonable. Only 4 stars because of the time for delivery, although royal mail were on strike and it was ordered 2 weeks before xmas”

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Posted 2 years ago

“I was very happy with the dress I bought it is really girlish just what I wanted thanks”

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Posted 2 years ago

“All the coats are good quality but you need to order 2-3 sizes bigger. I have now ordered 4 coats from them and love all of them.”

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Posted 2 years ago

“Nice material, good fit but the stripes from front to back were out of line”

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Posted 2 years ago

“Customer service is great.As long as you're will to wait that bit extra for your product you shouldn't have any complaints”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,099 reviews