LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking. Bought a hat, it arrived a box way too small for it. It was bent out of shape. Contacted customer service and they weren’t any good. DO NOT USE THIS COMPANY. Refunds are not on the cards no matter how bad the product is”

LightInTheBox 1 star review on 8th June 2022

Helpful Report

Posted 2 years ago

“Perfect service with quality products.”

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Posted 2 years ago

“SCAM SCAM SCAM. DO NOT ORDER ANYTHING FROM THIS SITE. TERRIBLE CLOTHES. CHEAP QUALITY. HORRENDOUS CUSTOMER SERVICE. AVOID AT ALL COSTS. YOU ORDER AND CANT RETURN. SCAM SCAM SCAM.”

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Posted 2 years ago

“Great site highly recommend it”

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Posted 2 years ago

“Very happy with products thsnks”

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Posted 2 years ago

“NOT HAPPY AT ALL . Dress I ordered was shoddily made no shape whatsoever, nothing like the the one advertised . I’ve read the reviews since receiving the dress and wont be paying to return item as it seems a waste of time and more money which is shameful as lightin the box are gaining out of us all.. stay away from them.”

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Posted 2 years ago

“I am pleased with the jacket and have had quite a few complements when wearing it out.”

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Posted 2 years ago

“Wish I had read the reviews before buying a pair of ladies shoes which don't fit. .Obviously a company to avoid. Will not waste time attempting a return. Maybe Oxfam will have them.”

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Posted 2 years ago

“i feel like crying and i really wished i read these reviews before buying from this company,, the dresses i brought were awful nothing like the beautiful garments i saw on the pictures.... and i just cant get my money back, it is so difficult.. i have been scammed.”

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Posted 2 years ago

“This company is working on the up and up with their good prices and quality goods. I highly recommend them, give them a try.”

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Posted 2 years ago

“Fast delivery, quality materials used, happy with my first order will be ordering again.”

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Posted 2 years ago

“Tops were excellent quality and sizes were spot on.”

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Posted 2 years ago

“Good product right size as ordered Verily quick delivery. All in all very pleased with order.”

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Posted 2 years ago

“exactly what i wanted. great service. highly recommend.”

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Posted 2 years ago

“I am impressed with the quality of the rainbow dress, and will certainly purchase in future. As a size guide for UK customers, in my opinion, a large size equates to size 16. I was impressed with tracking information too.”

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Posted 2 years ago

“I ordered two items for my wife to go on holiday with Ordered online and payed them, a while later light in the box contacted me to say one of the items was unavailable, they refunded the money for the item and sent the other, I contacted light in the box on several occasions regarding delivery time and every time they responded in a very short time . I would certainly recommend Light in the box and I will be using them again. 10/10 to them.”

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Posted 2 years ago

“The whole process was easy, from start to finish. Great products at affordable prices. Fantastic tracking info”

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Posted 2 years ago

“Five star company and I was pleasantly surprised by the quality..as I paid so little for them. Size as stated.five star from me. Thankyou”

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Posted 2 years ago

“Sizing very poor. I ordered 2 tops as advised by Light in The Box to mach UK sizes I.E XL one was a perfect fit the other would have hurried Giant Haystacks.”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26126290, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 2 years ago

“I was pleased with the purchase of my tee shirt the print and the quality is really good. Would recommend this company to friends And will buy again sometime in the future.”

Helpful Report

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews