LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,133 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,133 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“Fantastic shirt, highly recommended”

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Posted 10 months ago

“Iv found items iv ordered to be of good quality. Been pleased with sizing.also communication very good.”

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Posted 10 months ago

“It was perfect service long may it continue”

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Posted 10 months ago

“Excellent items and service would use again and highly recommend to others if they see something they like but not sure”

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Posted 10 months ago

“Great company, easy shopping,fantastic range and styles of products, a little more expensive but well worth it. Will keep checking online and buying.”

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Posted 10 months ago

“good choices”

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Posted 10 months ago

“Excellent products and prompt delivery.”

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Posted 10 months ago

“Two orders placed and received ... excellent speed , quality of product and delivery ... prices perfect ... definitely will be a regular customer ... great job”

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Posted 10 months ago

“Sizings can be difficult but overall the quality is very nice.”

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Posted 10 months ago

“Magic stuff very high quality”

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Posted 10 months ago

“I was a bit wary about ordering from a website I had not used before, but decided to go ahead and I am glad I did. I am so happy with the product I bought, and the price I paid. I will be looking here again when I need something else”

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Posted 10 months ago

“I wish you were as quick at delivering as you are in asking for complements. The product hasn’t arrived yet!”

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Posted 10 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102818264 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 10 months ago

“good product good communication throughout delivery.”

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Posted 11 months ago

“I have been pleasantly surprised with the quality and the prices of the items that I have received. I was kept informed of the parcel delivery via tracking. Arrived when the tracking system said it would. If any hold up I was kept informed. Will support LightIn The Box. Keep up the good work.”

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Posted 11 months ago

“Satisfied, love my purchase”

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Posted 11 months ago

“Great value, brilliant material, wonderful quality worth every penny spent! Thank you very much!! 😁😉👍”

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Posted 11 months ago

“Although I had a problem with an order the customer service I received was excellent.”

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Posted 11 months ago

“All the items I have bought have been true to size, they are well made and miost importantly they look good even after washing them. I will certainly be buying more.”

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Posted 11 months ago

“Very happy with my shirt 👕 ☺️”

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Posted 11 months ago

“Very Very good and quick delivery”

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Posted 11 months ago

LightInTheBox is rated 3.8 based on 9,133 reviews