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LightInTheBox Reviews

3.8 Rating 9,101 Reviews
69 %
of reviewers recommend LightInTheBox
3.8
Based on 9,101 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 67%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
3.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
LightInTheBox 5 star review on 10th September 2024
THOMAS TRAINER
LightInTheBox 5 star review on 10th September 2024
THOMAS TRAINER
LightInTheBox 5 star review on 27th August 2024
Robert Morley
LightInTheBox 5 star review on 27th August 2024
Robert Morley
LightInTheBox 5 star review on 27th August 2024
Robert Morley
LightInTheBox 5 star review on 27th August 2024
Shaun Phillips
LightInTheBox 5 star review on 14th August 2024
Lorraine Tierney
428
Anonymous
Anonymous  // 01/01/2019
If I could I would put zero, but to be fair I did receive the dress that doesn't fit, doesn't look anything like the sophisticated pattern and colouring of the photo and is tacky. There wasn't a confirmation email, no slip inside for returns and nothing on the bag either. You cannot get in contact with the company without logging in and I would imagine that would require an id number/customer number. THIS COMPANY IS ABSOLUTE RUBBISH. AVOID AT ALL COSTS. DO NOT BUY A THING IT WASN'T A CHEAP DRESS EITHER. TRULY BAD
Helpful Report
Posted 3 years ago
Worst online shop I've ever come across. Ordered items months ago and they finally arrived today. The shoes were supposed to be a UK size 39, they've sent me size 35. The dress is supposed to be a medium, it's an extra small. In contrast the hat I bought is massive and they packed it in a box way too small so it's permanently damaged. Their returns policy basically says the cost of packaging will outweigh the refund so don't bother and they don't offer full refunds even if you do. Disgusting website, I implore people not to buy from them!!!
Helpful Report
Posted 3 years ago
Bought some items that didn't fit and the return policy is horrendous. I would give this company a zero stars if I could. The sizing of items is all over the place. Never again.
Helpful Report
Posted 3 years ago
I bought 2 dresses in 2018 June. The 2 dresses l order were fake, cheap material from what was on the picture. The material was sooooo cheap light and nothing like the picture. I paid the same price, I tried to get my money back but no way or customer services. Very very disappointed and has never and will never buy from Light in a box unless you compensate me or send me a free trial product from you to convince me. I have also informed my clients and friends who saw my frustration as these were clothes ordered for my son’s engagement party. The clothes arrived late as well on the day of the engagement party so you can identify with my frustrations. Worthless and l can NOT recommend to buy any products from Lightinthebox - sorry. I NEVER GOT A REFUND. This was disappointing l tried to get my money back but then they went silent and no response to my emails and the phone line was not obtainable or connected.
Helpful Report
Posted 3 years ago
Every pair off fitness leggings I bought for my daughter fit perfect great quality myself and my daughter love them was upset about 1 pair which did rip after worn once other than that very happy
Helpful Report
Posted 3 years ago
Refund to be issued
Helpful Report
Posted 3 years ago
This is Customer Service Supervisor from Lightinthebox. I apologize for the inconvenience caused. After review your case, I had conducted Ticket ID=23633480 in our ticket center and provide a solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Posted 3 years ago
They have no proper returns policy.
Helpful Report
Posted 3 years ago
PLEASE do not order from this company. Firstly, the items took approximately one month to arrive, secondly, all the items were very cheaply made and none of the clothes fit. They were very poor quality and looked NOTHING like the items on their website. Ships directly from CHINA. All items looked as if I purchased from a bad 99 cent door. Save your money and your time!
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Posted 3 years ago
Good products an quality
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Posted 3 years ago
Hello. I find this site very helpful. There are things for sports,beautiful clothes for people of all ages. Very very important and useful things for people with health problems and all this at a very cheap price. Highly recommend. I will buy again. Thanks.
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Posted 3 years ago
Impossible to return items. I will unsubscribe from this company and never use again. They are crooks.
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Posted 3 years ago
I was very pleased with my purchase of a półka dot dress, perfect fit, good quality. It took a month to arrive but it was worth waiting for.
Helpful Report
Posted 3 years ago
I never received my order and they say the issue is resolved if I didn’t agree I could go to another site which doesn’t exist. I am out 350.00. This is online theft
Helpful Report
Posted 3 years ago
Initially things were going well because I accidentally placed a second order of the Sunset Lamp which was reasonably easy to do by accident and I received a full refund for the second order. However I’m still waiting for first initial which I placed on May the 5th. And I’m not sure when I will receive it, and have asked PayPal to step in to help me with this situation.
Helpful Report
Posted 3 years ago
This is Customer Service Supervisor from Lightinthebox. I apologize for what happened and any inconvenience caused. I had conducted new Ticket ID =23602432 in our ticket center and will help you check the order status. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Posted 3 years ago
Quality was better than expected and the delivery time was lightning quick overall very pleased
Helpful Report
Posted 3 years ago
Happy with 2 items delivered within 14 days.. but still waiting on the 3 item in which I have emailed 4 times asking where the 3rd item is No reply & still no 3 item . . & No refund.. will not use this company again delivery on time but 3 item not on time still waiting
Helpful Report
Posted 3 years ago
This is Customer Service Supervisor from Lightinthebox. I apologize for any inconvenience caused. Please kindly let me explain what happened to your order. Please be kindly noted the 3rd item "Light Brown Swimsuit" was out of stock at the end of March. The shortage might last for a long time. In order not to delay your entire order, we cancelled this product and arranged the full refund of this product in amount of GBP17.5 for you on 2021-04-02. We had conducted a Ticket 23250748 to notify you this issue. It was found you had checked this ticket. Do you remember it? You may log into your account, go "My Tickets" and go that ticket for more details. To avoid further question, I also had conducted new Ticket ID =23602359 in our ticket center to follow up your case. If you did not receive the refund for the cancelled product, please log in your light in the box account--go " personal center"--"my ticket" to check our reply . Thank you for your cooperation.
Posted 3 years ago
What I bought was high quality products for good value for money
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Posted 3 years ago
Always excellent service. My go-to site for online purchases.
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Posted 3 years ago
Ordered Item took a small bit longer to get delivered but I understand this was by customs part work perfect and all in working order many thanks
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Posted 3 years ago
I am so happy with the LightInTheBox as they come so quick and they are so cheap
Helpful Report
Posted 3 years ago
LightInTheBox is rated 3.8 based on 9,101 reviews