LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Will never order from you again. The dress I ordered was very poor quality and fit and on looking to return it found that I would have to return it an Asian warehouse at a cost far in excess of the value of the dress.”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28763452 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“I purchased 2 dining chair covers. They arrived promptly, were easy to fit and looked brilliant. I am very pleased with them and the service from LightInTheBox”

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Posted 1 year ago

“I was pleased with the items I have received so far. The timeline of the delivery was longer than I would have anticipated.”

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Posted 1 year ago

“3 as one item I ordered months ago has not arrived ! T,shirts are good for what they cost in sale , as synthetic ! Would prefer to pay more for cotton , as more comfortable ! Certainly interesting ! But I live in England , UK ! Service is far better than stuff from China ! As I never receive items ordered !”

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Posted 1 year ago

“First class service from a first class company. My items have always been super.”

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Posted 1 year ago

“Bought a lovely dress perfect fit so I have just bought two more dresses.think the hats are lovely have go three of them for the weddings I am going to thank you .”

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Posted 1 year ago

“order arrived in in record time”

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Posted 1 year ago

“I am very happy with my first ordering experience with LighinTheBox. The tracking for my order was updated regularly and my order arrived quite quickly. Thank you.”

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Posted 1 year ago

“I got 2 lovely tops as very pleased with it, as something have great value,”

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Posted 1 year ago

“Everything I've ordered fits really well and looks good”

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Posted 1 year ago

“I really like the designs of the clothes but in some instances, I think the quality of the material doesn't match the prices being charged.”

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Posted 1 year ago

“Huge range of beautifully designed inexpensive quality choices reliably delivered. Impressive.”

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Posted 1 year ago

“Men's Polo Shirt Golf Shirt Graphic Notes Turndown Black / White Pleased with this polo shirt. It looks and feels great, and washes well. This is my first purchase with Light in the Box, I am sure it won't be the last! https://www.lightinthebox.com/en/p/men-s-golf-shirt-graphic-notes-turndown-black-white-long-sleeve-3d-print-outdoor-street-zipper-print-tops-fashion-casual-breathable_p9310071.html?category_id=35212&prm=1.2.1.9”

Helpful Report

Posted 1 year ago

“I WAS GRATEFUL FOR THE OPPORTUNITY TO BE ABLE TO TRACE AND FOLLOW MY ORDER EN ROUTE. THE FACT THAT YOU USE ROYAL MAIL FOR POSTAGE IS A BIG PLUS, AS THEY ARE THE MOST RELIABLE PEOPLE TO DELIVER TO THE DOOR. MANY PACKAGES GET STOLEN FROM OUR 41 FLAT BLOCK WHICH IS ALWAYS A WORRY. YOU ARE GOOD WITH APPROXIMATE DATE ARRIVAL OF GOODS, AND OBVIOUSLY HAVE A GOOD RAPOUR WITH ROYAL MAIL. THANK YOU. PS. GOODS MOSTLY OF TOP QUALITY, ALTHOUGH MORE COTTON MATERIALS WOULD BE NICE, EVEN IF A LITTLE MORE EXPENSIVE AS STILL COMPETITIVE, E.G. COTTON TRADERS, M & S.”

Helpful Report

Posted 1 year ago

“Very satisfied with the quality and fit of the dress I ordered. I have already ordered a couple more dresses from yourselves.”

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Posted 1 year ago

“Very good Service, Goods are as promised. Speedy delivery.”

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Posted 1 year ago

“Delighted with my purchases. Very good quality and very good price’s. delivered exactly on time. Very impressed and definitely will be shopping with you again. Thank you.”

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Posted 1 year ago

“I had my first ever oreder from LighInTheBox, and it was fairly easy to navigate their app and the whole purchase experience was easy. The package arrived before the deadline, and I was able to trace it via their app. Everything came nicely wrapped. I am very happy with this purchase amd looking forward to many more.”

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Posted 1 year ago

“My dress arrived on time. Material lovely and soft.”

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Posted 1 year ago

“Excellent service!”

Helpful Report

Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,099 reviews