LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“awesome sarvice”

Helpful Report

Posted 4 years ago

“hi my friends i really like this company of shipping and delivery in all the word,they do the delivery very fast and with very and transparency, the product is catching up intact”

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Posted 4 years ago

“Very good, but the packaging of the first products is weak, but the delivery on time is very good, and I suggest you use it, I hope you like it.”

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Posted 4 years ago

“My shopping experience with lightinthebox.com has been nothing but amazing! This is my first time to buy a dress from Light in the box. I received all my items as they are. Their customer service is so good and they have a wide range of amazing products.”

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Posted 4 years ago

“extremely poor quality goods, and very difficult to return. Very little returns information took days to get info on how to return, very complicated and requires sending goods back to an address in China at your own expense. Decided to cut my losses and not throw good money after bad by the cost of return was almost the value of the goods! Put frock in kids dressing up box, all it was good for!! wish I could have given it 0 stars.”

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Posted 4 years ago

“Outstanding i like much them. Its really good”

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Posted 4 years ago

“Thank you for service..!! Sometimes delivery r late but all things are superbs.!!”

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Posted 4 years ago

“Recommend all my friends LightInTheBox.com, the world leader in selling premium quality FMCG items LightInTheBox.com provides customers around the world with quality products at wholesale prices”

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Posted 4 years ago

“It's a great company for online shopping and the customer supports is amazing.”

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Posted 4 years ago

“When I ordered airpods, it took longer than longer than usual. But they apologized for their loophole. Subsequently, my orders has been smooth and quick”

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Posted 4 years ago

“Light in the box is a great international shipping company and its best for international shipping and also easy to use.so, I recommend it all thanks”

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Posted 4 years ago

“My favorite I love it cause you can shop easily, log onto your account with no hassle of logging in again every time you go in, save products to your favorites or put reminders on them, and much more! I love it. 100% recomned.”

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Posted 4 years ago

“This is one of the best platform his customer service is awesome and friendly price is very negotiable and fastest delivery service one of the best online service thanks”

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Posted 4 years ago

“happy to contact with your company it is very familiar with us .thanks for that and we won't support you to improve you system and make same change you contact with customers. happy saw that hope to shipping again with your online company.”

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Posted 4 years ago

“I was always thinking how i can get my phone for the best price, and i'm happy that i found this company The service are great ! Also the price is good , and the delivery are fast !! I really like them and i fully recommend”

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Posted 4 years ago

“that company have been working very well. its true that not everything is perfect, but in general my experience was very good and pleased.”

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Posted 4 years ago

“I found out about this delivery company because a friend suggested it to me, it really seems excellent to me, they are very responsible”

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Posted 4 years ago

“Light in the box really made me happy whith good services and fast shopping”

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Posted 4 years ago

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Posted 4 years ago

“This is amazing online shopping store, mostly I like its fast delivery and products quality. They deliver the products on time. i'm totally satisfied with it but one thing should be improve that is prize please low asap.”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews